private medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Junior Custumer Service Support Specialist
MELITTA PROFESSIONAL COFFEE SOLUTIONS POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Warszawa
Warszawa, Masovian- offer expired 3 months ago
- contract of employment
- full-time
- junior specialist (Junior)
- full office work, hybrid work
- Immediate employment
Your responsibilities
Invoicing closed service orders and monitor the status of finalized call outs
Process weekly field service technicians’ replenishments
Supporting Service Manager with logging service enquires and complaints
Update and maintain of system master data
Receipt of failures / errors at coffee machines incl. data acquisition in SAP
Assurance of service availability (call center) and helpdesk function (in cooperation with local technical team)
Coordination and dispatch of service calls to subcontractors
Tracking of open orders till closure
Invoice check of subcontractors
Invoicing of customers
Coordination of spare part replenishment for MPCS and consignment stocks (third party)
Data maintenance and tracing of service contracts (SLA) and equipment
Create credit notes
General administrative support
Our requirements
University Degree: B.A. or M.A. 1-3 year experience in an administrative, customer service or similar back office role preferred. Very good oral and written English skills is a must (regular contact with headquarters in Minden).
Excellent written and spoken communication skills
The ability to work in a team
Attention to detail and accuracy
Excellent time management skills and be able to prioritise
The capability of handling multiple tasks
You have a profound knowledge about MS Office, previous experience with SAP and CRM is highly appreciated
What we offer
A responsible entry level position in a successful, future-oriented company of the Melitta group
The opportunity to develop and build up the Polish market.
A strong and motivated team and positive atmosphere.
Good social conditions and development opportunities in an international family business.
Flat hierarchies, open doors and short decision-making paths as well as responsibility from day one.
A motivated team and a full-time position
Office located in Warsaw.
Laptop, company phone, private medical healthcare package.
Onboarding both in Germany and Poland
Benefits
laptop
telefon
inne niezbędne narządzenia pracy.
The Role
The Junior Custumer Service Support Specialist plays an important role within the organisation. He or she is responsible for ensuring that service orders are processed and completed in a timely manner. In addition, he or she is the first contact for incoming service calls and the contact person for customers and service partners as well as a crucial support for the whole team.
MELITTA PROFESSIONAL COFFEE SOLUTIONS POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Melitta is a family-owned company with over 100 years of tradition. As a group of companies, we operate internationally and offer well-known brand products for coffee and tea enjoyment, for coffee preparation and for the home.
Melitta Professional Coffee Solutions is a specialist for professional hot beverage preparation in individual and system catering as well as in the hotel industry. Its core business is the development, manufacturing and worldwide distribution of fully automatic commercial coffee machines for speciality coffees and filter coffee machines under the Melitta® and Cafina® brands, as well as international technical customer service.
The aim is to make an active contribution to the taste experience of guests in the catering industry - and thus to the business success of its customers. Further information at melitta-group.com.