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Junior Data Analyst
TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE
Kraków
Kraków, Lesser Poland- offer expired a month ago
- contract of employment
- full-time
- junior specialist (Junior)
- remote recruitment
Your responsibilities
Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
Create/generate/update new report/dashboard as requested by Operations
On time delivery of value add input/data/analysis to support the Operations or Client
Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback
On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
Supporting the operations with ad-hoc requests
Our requirements
Very good proficiency in MS Excel
Good knowledge of SQL is essential
Significant experience with spreadsheets and creating detailed reports
Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
Ability to work efficiently with customers/stakeholders across global time zones
Able to take own initiative in solving issues
Strong attention to detail and analytical skills
Very good written and spoken English
Very good communication skills
What we offer
A competitive salary
Flexible hours
End of quarter company parties
Partial language course reimbursement program
Budget for personal development
Awesome multicultural environment
Private medical care
Multisport Card
A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free
Relocation package (for applicants outside Poland)
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
flexible working time
fruits
integration events
drinks
Apply Today
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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
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TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE
As a global leader in business process outsourcing, Ttec helps organizations around the world grow, manage and optimize their most valuable assets.
Junior Data Analyst will support Ttec Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.