Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
Oferta z szybkim aplikowaniem 
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.

Junior Data Analyst

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

  • Kraków

    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment

Your responsibilities

  • Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)

  • Create/generate/update new report/dashboard as requested by Operations

  • On time delivery of value add input/data/analysis to support the Operations or Client

  • Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted

  • Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback

  • On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created

  • Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy

  • Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.

  • Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items

  • Supporting the operations with ad-hoc requests

Our requirements

  • Very good proficiency in MS Excel

  • Good knowledge of SQL is essential

  • Significant experience with spreadsheets and creating detailed reports

  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

  • Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts

  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

  • Ability to work efficiently with customers/stakeholders across global time zones

  • Able to take own initiative in solving issues

  • Strong attention to detail and analytical skills

  • Very good written and spoken English

  • Very good communication skills

What we offer

  • A competitive salary

  • Flexible hours

  • End of quarter company parties

  • Partial language course reimbursement program

  • Budget for personal development

  • Awesome multicultural environment

  • Private medical care

  • Multisport Card

  • A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free

  • Relocation package (for applicants outside Poland)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • fruits

  • integration events

  • drinks

Apply Today

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

As a global leader in business process outsourcing, Ttec helps organizations around the world grow, manage and optimize their most valuable assets.

Junior Data Analyst will support Ttec Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.

Scroll to the company’s profile