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Junior Dispute Resolution Specialist with Norwegian or Spanish

Elavon Financial Services

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • remote recruitment

Elavon Financial Services

Puławska 17



Your responsibilities

  • Being an advisor on the chargeback claims process;

  • Email and telephone contact with customers (predominantly email);

  • Taking care of customer relationships across all sectors of the EU market, including airlines and hotels;

  • Working with other company departments and experts to provide comprehensive customer service, including reporting, preparing training materials and conducting internal and external training.

  • Proactively identifying issues and finding the best solutions for the client and the Company;

  • Documenting the actions taken to resolve the issue.

Our requirements

  • Good knowledge of Norwegian or Spanish;

  • Communicative English;

  • Accuracy in passing of financial entries and in working with documentation;

  • Analytical skills;

  • Good interpersonal and negotiation skills;

  • Enthusiasm and eagerness to learn;

  • Effective time management to ensure all deliverables are met on time;

  • Experience is not required.

What we offer

  • Full time position, employment agreement;

  • Hybrid working model;

  • Excellent package including complex medical care, group insurance, Multisport card;

  • You can recommend friends in Referral Program and collect awards

  • Highly professional, multicultural environment and high standards of work;

  • Clearly defined career path (experts or managers), wide range of trainings - online trainings also available at home, trainings in classroom, funding for learning foreign languages;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • You will work in an inspiring atmosphere. We work together and celebrate together - everyone will find something for themselves;

  • Offices in a convenient location in Warsaw, easily accessible by Metro + bus.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • saving & investment scheme

  • no dress code

  • leisure zone

  • extra social benefits

  • holiday funds

  • employee referral program

  • extra leave

Elavon Financial Services

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

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