Oferta pracy

Junior IT Engineer

LumenAbout the company

  • Królowej Jadwigi 43, Poznań
    Poznań, Greater Poland
  • Offer expired 22 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

Lumen

Królowej Jadwigi 43

Poznań

Your responsibilities

  • Resolving first and second level support problems; 60% of which will be resolved without escalation.

  • Escalating to senior peers or relevant teams where required, promptly following procedures and ensuring management is updated accordingly. Ensuring the customer and ticket is up to date at all times.

  • Involved in the planning, reviewing and execution of “Standard” templated client change requests within SLO.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Daily review and action of open cases; updating the customer and Operations Manager on current cases and their status as appropriate.

  • To provide comprehensive handovers to peers at the end of shift.

  • Working with 3rd party vendors to troubleshoot complex issues.

  • Identify and deliver opportunities of automation to support the global teams efficiency efforts.

  • Create, update and maintain the Network and Hosting knowledge base and documentation repository to assist other associates and peers.

Our requirements

  • A passionate individual who is seeking an exciting opportunity to begin their journey as a Network/Windows/Unix Engineer.

  • Positive and Pro Active attitude

  • Confident and Professional dealing directly with customers.

  • Working knowledge/understanding of Microsoft products.

  • Have excellent written and verbal communication skills.

  • Be organised and be able to work under pressure.

  • Able to demonstrate an understanding of key networking concepts

  • Knowledge and interest in platform technologies including Microsoft Windows, Unix and/or Linux.

  • Basic DNS knowledge

  • Experience with VMware and/or other virtualization solutions

  • Preferred: working knowledge of a range of networking and security technologies, including: Cisco switches and routers, Juniper switches and routers, Load balancers, DDos, Cloud technologies.

  • Preferred: a degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.

  • Preferred: experience with Ansible/Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies

  • Preferred: ITIL accreditation

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • no dress code

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • one shorter working day

  • 12 month job security

  • Annual bonus scheme

Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

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The Role

The Associate Network Analyst is a technical specialist working as part of a Hosting Network Operations as well as Managed Hosting Operations teams. They will provide superior support to the Lumen Managed Network and Hosting Clients in a complex network/hosting solutions environment. The Associate Analyst is responsible for handling incidents of medium priority and will have the ability to understand problems, investigate incidents and come up with solutions. The Associate role will also be responsible for planning, reviewing and executing of “Standard” templated client change requests with a view of increasing responsibilities over time.

The candidate will ideally be qualified or working towards obtaining a CCNA/JNCIA/RHCSA/MCSA level or a similar record of experience.

The hours worked are a 40 hour a week Tuesday to Saturday or Sunday to Thursday with the flexibility to perform one of the following shifts 08:00-16:00, 08:30-16:30 or 09:00-17:00.