Junior IT Service Desk Specialist with French

International Paper Global Business Services Center

  • Silesian

    Silesian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • Immediate employment
  • remote recruitment

Technologies we use

Operating system

Your responsibilities

  • Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service

  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company

  • Follow and understand incident resolution processes with focus on appropriate routing of tickets

  • Meet clearly defined performance metrics

  • Work efficiently in a Team environment

Our requirements

  • Customer focus and exceptional phone etiquette

  • Good communication and listening skills

  • Excellent time management and organizing skills

  • Analytical problem solving abilities

  • Detail oriented

  • Fluency in written and spoken English and French

  • Readiness to work around one weekend shift per month

Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • parking space for employees

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Why this is job for you

You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents and requests involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

International Paper Global Business Services Center

We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.

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