Oferta pracy

Junior IT Specialist

Capita (Polska) Sp. z o.o.About the company

  • Pomorska 106, Łódź
    Łódź, Łódź
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

Capita (Polska) Sp. z o.o.

Pomorska 106

Łódź

Your responsibilities

  • Responding to inquiries and requests for assistance with the organization's computer systems or PCs

  • Resolving customer inquiries for one or more products or services

  • Providing remote technical support services on desk-side equipment for customers

  • Maintaining written documentation on each call

  • Escalating complex problems to the next level of support

  • Monitoring telephone calls, e-mails and ticketing system to maintain quality services and track problems, to ensure their timely resolution

  • Application deployment and maintenance

Our requirements

  • Experience in working with customers in English

  • Very good English skills (oral and written)

  • Have strong communication skills

  • Knowledge of IT infrastructure and office applications

  • Good knowledge of MS Office

  • Practical understanding of computer hardware and software

  • Understanding of the role of the Service Desk in an organization

  • Troubleshooting abilities in a Windows environment

  • Basic network configuration knowledge

  • Experience with Active Directory accounts management will be an asset

  • Customer service / IT experience will be an asset

Optional

  • As a Junior IT Specialist, you will be the 1st line of technical support for our employees and customers. You will join a team of experienced specialists and learn from your new colleagues. Also, you will utilise your English language skills and IT awareness in your everyday work.

What we offer

  • Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Workplace in the city centre at Pomorska 106 – currently full-time home office

  • Access to free in-house English classes, with our dedicated English Trainer

  • Opportunity to become one of the Internal Trainers

  • A multinational environment, with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • Extra day off for voluntary activities close to your heart

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program