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Junior IT Support

QVC Poland Global Services Sp. z o.o.About the company

  • Wielicka 30, Kraków
    Kraków, Lesser Poland
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

QVC Poland Global Services Sp. z o.o.

Wielicka 30

Kraków

Technologies we use

Operating system

Your responsibilities

  • Supports QVC employees worldwide in terms of all IT – related issues

  • Documents problems and resolutions and creates documents for knowledge transfer.

  • Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.

  • Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.

  • May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.

Our requirements

  • Are fluent in English (B2/C1 minimum)

  • Are available to work shifts (24/7)

  • Have experience in working with customers

  • Have the ability to adapt when, due to business demands, deadlines and priorities change.

  • Have excellent communication and interpersonal skills.

  • Present strong analytical skills and attention to detail.

  • Are able to connect to router by cable RJ-45, internet speed minimum 25 Mb/s

What we offer

  • Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany and Italy..

  • Open and trusted teamwork in which we value fun along the way.

  • Casual atmosphere and all of that you will experience in our modern office.

  • Competitive benefits that include among others private medical care, life insurance, multisport.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

QVC Poland Global Services Sp. z o.o.

QVC as a part of the Qurate Retail Group is #1 in video commerce, among the top 10 ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce. The retailer reaches approximately 380 million homes worldwide via 15 television networks, attracts 2.4 billion digital sessions per year across its ecommerce sites and mobile apps, and engages customers via social pages, print catalogs, and in-store destinations. QVC’s Global Business Services center in Cracow, is an exciting new member of the QVC family that offers world-class Finance, HR, IT and Legal services to QVC team members in Germany, Italy, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture. Right now, we are looking for the brightest mind and top talent to ensure the Centre’s success.

In the times of pandemic our e-commerce industry, is noticing the biggest growth in the years and an employment stability is so important in these difficult times on the labor market. COVID caused a lot of changes in our lives and in the way how we work, but we are ready to continue our continuous work forward.

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