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HedgeServ is a leading hedge fund administration company that features a unique technology platform serviced by some of the most experienced teams in the industry. HedgeServ provides technologically advanced solutions for front office, risk, valuations, middle office, fund accounting and fund administration that is customized to the needs of the individual hedge fund, fund of hedge funds and private equity funds. As a global firm, HedgeServ’s is based in New York city wth offices including Dublin, Cork, Boston, Sydney, Luxembourg, Cayman Island & our new European office in Krakow.
GEUS – Junior IT Support Specialist
Miejsce pracy: Kraków
As a GEUS Junior IT Support Specialist, you will join a global support organization responsible for providing technical support to all end user technologies, currently implemented and offered to our Enterprise. We are looking for a competent front-end support professional to provide timely and valuable technical assistance on IT systems across a large and diverse pool of technical services portfolio. You will answer queries on basic technical issues and offer assistance to resolve them. You will troubleshoot, configure, and deploy devices and conduct other daily support activities aimed to help and enhance our user community’s productivity. You are expected to perform timely and quality resolution to issues and record them in our ticketing system - Service Desk Plus, while always providing an optimal customer services experience with every interaction. This position reports to the “Global End User Services – Team Lead” located in Krakow. The incumbent candidate may need to assist in other sites’ technical operations within Krakow and as needed, in any of our 10 offices located in six different countries. In addition, this role will participate in various project planning and execution activities with the Global Support groups and other IT groups within the Information Technology division at HedgeServ.
Key Accountabilities of the Role
The right candidate is expected to have some experience or exposure to one or more of the following technologies.
Windows core and Network infrastructures
DHCP/ DNS, Domain controllers, Active directory/ Group Policies. Patch management, Windows server 2003/ 2008/ 2012 OS, Exchange Server and Email routing, Office 360, TCP/IP Switching and Routing, Firewall and Web Proxy, Windows XP, 7, 8 and 10 support, Microsoft Office 2010/2013/2016 support, Microsoft Deployment Toolkit, (MDT) Windows Deployment Services, (WDS) System Center Configuration Manager (SCCM), Software Deployment, Manage Engine SDP and Desktop Central, Kaspersky Endpoint Protection 10, PowerShell scripting.
If you are interested, please send your CV via the Apply button below.
Please send your cv to our Recruitment Team
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