private medical care
Junior IT Support Specialist
Qurate Retail Group Global Business Services
- Wielicka 30, Podgórze, KrakówKraków, Lesser Poland
- offer expired 3 months ago
- contract of employment
- junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
Technologies we use
About the project
As a Junior IT Support Specialist you would be providing direct client support in maintaining equipment and software used in the computing environment and able to resolve nearly all client problems. Performs physical on-site assistance and participates in migrations and rollouts.
Supports client issues 8 x 5 during CET business hours based on escalation from junior team members for hardware and software support. Makes judgment calls to replace or repair equipment, working with vendors on solutions, and working with other teams to implement new solutions. This includes restoration of service, providing end-user training, and any coordination of warranty repair through 3rd party vendors.
Remote support for GBS users
Assistance in information technology planning, design, implementation, and support of on-site or remote special event activities on request, may include supervisory responsibility for external contractors at the site.
Supports and maintains the end user environment. This may include configuring new hardware, reviewing, and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
Basic audio-video support for all VC and internal audio systems (Cisco SX, Lencore, etc.)
Assistance in all non-standard jobs for CREWS Team (training room and open space rearrangements - from IT perspective)
Support during power outages in the building
Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software and wipes data prior to destruction or reissue. Plans for and performs facility moves, including coordinating appropriate resources like vendors, IT team members, facilities team members, etc
Assistance in BCP DR support including managing emergency location (Polcom)
Assistance and providing solutions during corporate events (internal GBS Town Hall, International IT Town Hall)
Assistance to senior role in IT equipment management – providing new ideas and solutions
Assessing and resolving nearly all standard and many non-standard more complex problems, including those escalated by more junior team members.
Troubleshooting user problems requiring a seasoned understanding of the IT technical environment; assessing the entire environment, including issues of compatibility and inter-operability.
always Maintaining composure and a professional manner, including in stressful situations with clients.
Provides direct support to executive management.
Has strong orientation towards client service.
Engenders confidence in clients during the most sensitive escalation issues and situations.
Operates effectively as part of a larger team and manages own work.
May be accountable to resolve a task or assignment as part of a larger initiative or project, which may require directing internal resources and/or vendors.
Receives limited direction, work in progress is reviewed periodically.
Supports the development of appropriate work procedures or approaches to address and/or escalate problems.
Possesses seasoned expertise in standard end user hardware and software in the IT infrastructure, and an area of specialized expertise where they can be a resource to other technical support team members.
Understands the broader IT hardware and software environment, especially as it relates to the inter-relationship of end user technologies with the current and future applications and technical architectures.
Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.
Has a good understanding of most QRG-specific technologies and systems that impact the end user environment.
Possesses a strong and broad understanding of QRG’s services and departmental and cross functional business processes, and the ability to prioritize the criticality of a user area or application requiring support.
Understands the technology organization and how different areas work together to resolve client or operational problems.
Assesses client and business requirements with consideration of the tradeoffs between business needs, technology requirements and costs.
What we offer
Attractively located office with collaboration spaces, gaming room, football table, billiards and showers
Hybrid work model combining office & remote work
Onsite parking space for employees
Company performance related bonus
Referral program with financial bonus
Retirement pension plan
Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
Access to internal Learning Lab Platform with multiple trainings oriented for professional growth
Access to MyBenefit platform (Multisport included)
Team Building activities
Opportunities to volunteer your time to company - driven initiatives, employee networks or organizations of your choice – 1 day/year
Working environment promoting diversity and inclusion
Private medical care
Mental health support line for you and your relatives
remote work opportunities
flexible working time
no dress code
coffee / tea
employee referral program
Qurate Retail Group Global Business Services
The Qurate Retail Group offers the most engaging shopping experiences, combining the best of retail, media and social. In addition to being the world leader in video commerce, the Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the US.
The Qurate Retail Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements and reaches over 360 million homes worldwide through 17 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs and in-store destinations .The Qurate Retail Group delivers increasingly personalized content to customers through data analytics and machine learning.
Qurate Retail Group Global Business Services center in Cracow is a member of the Quarte family that offers world-class Finance, HR, IT and Legal services to Quarte team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture.