Junior IT Support Specialist

Technologies we use

Your responsibilities

• Supports client issues 8 x 5 during CET business hours based on escalation from junior team members for hardware and software support. Makes judgment calls to replace or repair equipment, working with vendors on solutions, and working with other teams to implement new solutions. This includes restoration of service, providing end-user training, and any coordination of warranty repair through 3rd party vendors.

• Remote support for GBS users

• Assistance in information technology planning, design, implementation, and support of on-site or remote special event activities on request, may include supervisory responsibility for external contractors at the site.

• Supports and maintains the end user environment. This may include configuring new hardware, reviewing, and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.

• Basic audio-video support for all VC and internal audio systems (Cisco SX, Lencore, etc.)

• Assistance in all non-standard jobs for CREWS Team (training room and open space rearrangements - from IT perspective)

• Support during power outages in the building

• Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software and wipes data prior to destruction or reissue. Plans for and performs facility moves, including coordinating appropriate resources like vendors, IT team members, facilities team members, etc

• Assistance in BCP DR support including managing emergency location (Polcom)

• Assistance and providing solutions during corporate events (internal GBS Town Hall, International IT Town Hall)

• Assistance to senior role in IT equipment management – providing new ideas and solutions

• Assessing and resolving nearly all standard and many non-standard more complex problems, including those escalated by more junior team members.

• Troubleshooting user problems requiring a seasoned understanding of the IT technical environment; assessing the entire environment, including issues of compatibility and inter-operability.

• always Maintaining composure and a professional manner, including in stressful situations with clients.

• Provides direct support to executive management.

• Has strong orientation towards client service.

• Engenders confidence in clients during the most sensitive escalation issues and situations.

• Operates effectively as part of a larger team and manages own work.

• May be accountable to resolve a task or assignment as part of a larger initiative or project, which may require directing internal resources and/or vendors.

• Receives limited direction, work in progress is reviewed periodically.

• Supports the development of appropriate work procedures or approaches to address and/or escalate problems.

Our requirements

What we offer