Oferta pracy

Junior IT Support Specialist with German

ERGO Digital IT Gmbh Sp. z o.o. Oddział w PolsceO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Warszawa

    Warszawa, Masovian
  • Ogłoszenie wygasło 25 dni temu
  • contract of employment
  • full-time
  • junior specialist (Junior)

Technologies we use

Expected

  • troubleshooting

  • ticketing system

Operating system

Your responsibilities

Junior IT Support Specialist handles 2nd level support. As a member of a product team you will be working in a cross-functional setup together with the scrum team delivering the service.

The role is involved in the following processes:

Incident Management

Major Incident Management

Security Incident

Knowledge Management

Problem Management

The core responsibility of Junior IT Support Specialist is to ensure that in case of incidents the services will be restored according to SLA's. Additionally, you will be responsible for the whole support service ensuring that:

Support documentation is up to date

Tickets are routed properly

Communication channels are defined and used

Vendors work is monitored and optimized

Our requirements

  • Fluency in German (min. B2) and English (min. B2), knowledge of Polish language is a plus

  • Good writing skills

  • General understanding of backend and frontend IT systems, interfaces and functionalities.

  • Ability to troubleshoot and fix complex issues.

  • Willingness to travel (up to 10%)

This is how we organize our work

Team size

  • 5-7

Development opportunities we offer

  • substantive support from technological leaders

  • support of IT events

  • technical knowledge exchange within the company

What we offer

  • Participation in various projects for stakeholders from all over the world

  • Speaking English on a daily basis, mainly in contact with foreign stakeholders and peers

  • High level of job autonomy and continuous development

  • Easy access to necessary training

  • Knowledge sharing culture and close cooperation with experts

  • Modern office space in the centre of the city

  • Multiple employee benefits (private medical care, MultiSport card, life insurance, common breakfasts on Tuesdays, financial bonus - 13th-month salary)

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • corporate gym

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

ERGO Digital IT Gmbh Sp. z o.o. Oddział w Polsce

Our company is the new digital delivery arm of one of the largest insurers in Germany, that has been built to drive innovation – both for digital solutions and technology. Our mission is to build an agile business that does amazing things using the latest technology.

Our long-term purpose is to drive the digital transformation of ERGO Group, one of the largest insurers in Europe. We do this by building our own business on the principles of digitalisation.

Every individual can bring their purpose to life through their work at ERGO Digital IT. Come & Join us and be a part of one of the greatest digital transformation company. You will be working closely with most inspiring senior leaders where you will be heard and can simply bring up your ideas to the table. We shall benefit from your splendid skills and maturity and You will certainly benefit from the luxury of young, enthusiastic and diverse environment.

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