private medical care
- Ogłoszenie wygasło 25 dni temu
- contract of employment
- junior specialist (Junior)
Technologies we use
Junior IT Support Specialist handles 2nd level support. As a member of a product team you will be working in a cross-functional setup together with the scrum team delivering the service.
The role is involved in the following processes:
Major Incident Management
The core responsibility of Junior IT Support Specialist is to ensure that in case of incidents the services will be restored according to SLA's. Additionally, you will be responsible for the whole support service ensuring that:
Support documentation is up to date
Tickets are routed properly
Communication channels are defined and used
Vendors work is monitored and optimized
Fluency in German (min. B2) and English (min. B2), knowledge of Polish language is a plus
Good writing skills
General understanding of backend and frontend IT systems, interfaces and functionalities.
Ability to troubleshoot and fix complex issues.
Willingness to travel (up to 10%)
This is how we organize our work
Development opportunities we offer
substantive support from technological leaders
support of IT events
technical knowledge exchange within the company
What we offer
Participation in various projects for stakeholders from all over the world
Speaking English on a daily basis, mainly in contact with foreign stakeholders and peers
High level of job autonomy and continuous development
Easy access to necessary training
Knowledge sharing culture and close cooperation with experts
Modern office space in the centre of the city
Multiple employee benefits (private medical care, MultiSport card, life insurance, common breakfasts on Tuesdays, financial bonus - 13th-month salary)
remote work opportunities
flexible working time
no dress code
video games at work
coffee / tea
ERGO Digital IT Gmbh Sp. z o.o. Oddział w Polsce
Our company is the new digital delivery arm of one of the largest insurers in Germany, that has been built to drive innovation – both for digital solutions and technology. Our mission is to build an agile business that does amazing things using the latest technology.
Our long-term purpose is to drive the digital transformation of ERGO Group, one of the largest insurers in Europe. We do this by building our own business on the principles of digitalisation.
Every individual can bring their purpose to life through their work at ERGO Digital IT. Come & Join us and be a part of one of the greatest digital transformation company. You will be working closely with most inspiring senior leaders where you will be heard and can simply bring up your ideas to the table. We shall benefit from your splendid skills and maturity and You will certainly benefit from the luxury of young, enthusiastic and diverse environment.