sharing the costs of sports activities
Junior IT Supporter
Coloplast Business Centre Sp z o.o.
- aleja Piastów 30, SzczecinSzczecin, West Pomeranian
- offer expired 2 months ago
- contract of employment
- junior specialist (Junior)
- full office work
- remote recruitment
Technologies we use
Acting as 1st and 2nd line of technical IT support
Providing IT support in English to our employees globally
Ensuring all calls and emails are logged accurately within the ticket system
Taking ownership and responsibility of each incident and request to ensure the best customer experience
Escalating incidents and requests to the relevant 2nd or 3rd line technical teams
Delivering high quality support and solutions in compliance with agreed SLA and processes
Proactive knowledge sharing with other team members
Collaborate with third-party suppliers
Advanced knowledge about IT systems in general (Active Directory, Microsoft 360, Citrix)
Master or bachelor’s degree in computer science is preferred
Good knowledge of computer hardware and IT equipment (including iOS)
Preferably experience from an international environment
Educated in Customer Service/ Communication skills
Very good English (spoken and written)
Ability to work on shifts (8:00 – 16:00; 10.00-18.00; 15:00 – 23:00; Monday – Friday)
Ability to work from Szczecin office
ITIL process knowledge is an advantage
Strong analytical competencies
High focus on customers’ needs
Ambitious and proactive
Committed and determined
Good team spirit
What we offer
We offer you a unique opportunity to grow within the organization, to develop personal abilities and to develop others in achieving their goals. You can expect to enter a global ‘one company’ that offers both great challenges and great rewards.
No probation period – long-term contract from the start
Challenging tasks and growth opportunities in a motivating work environment
Gaining experience in an international organization
Opportunity to use and develop foreign languages in daily work
Fantastic work atmosphere full of respect and partnership
No dress code zone
Great winter and summer events, and family picnics
Delicious coffee and fresh fruits
Private medical care
Holiday bonus and occasional cards
private medical care
no dress code
coffee / tea
sharing the commuting costs
About the Team:
You will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device- and IT system - issues for all Coloplast users globally and at the same time delivering on-site support to our colleagues locally in Szczecin. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues’ requests.
Start day for this role is planned no sooner than October 2022.
About the Department:
Global IT is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time.
Coloplast Business Centre Sp z o.o.
Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!