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Junior Problem Manager

ExperisO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło miesiąc temu
  • Specjalista (Mid / Regular)
Junior Problem ManagerNumer ref.: JPM/134/ASZ

Responsibilites:

  • You will be working with Tier 1, 2 & 3 support teams to review, agree and implement permanent solution for ’Problem’ tickets
  • Drive efforts to improve overall service stability by ensuring Problem resolution
  • Monitor metrics and drive continuous improvement efforts across team to achieve SLA & KPI for Problem Management
  • Facilitating and coordinating problem review meetings and managing root cause analysis between technical teams
  • Production of statistics to demonstrate performance of the Problem Management process
  • Work with process owners and stakeholders to create processes that will be simple, nimble, repeatable, measurable, achievable and continuously improved
  • Identify areas of improvement within the Technology processes using metrics and problem management techniques and deliver improvements in process and tools.
  • Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement
  • Manage relationships with other process management teams to provide a consistent delivery framework
  • Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
  • Evangelize the virtues of IT process management and create a collaborative environment
  • Proactively escalate problems and issues

Requirements:

  • Bachelor degree in Engineering related to Information Technology
  • Experience in IT Operations
  • Experience in IT process management
  • ITIL Foundation Certified
  • Experience using ITSM tools, especially Problem Management workflow
  • Good track record for innovation and measurable process improvements
  • Technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle

We offer:

  • Work on international projects and a possibility to gain professional experience within multicultural environment
  • Private healthcare (Medicover), Multisport Card and private insurances
  • Internal trainings, coaching and mentoring
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

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