Junior Process Manager
Atos Poland Global Services Sp. z o.o.
- offer expired 2 months ago
- contract of employment
- junior specialist (Junior)
- home office work
- remote recruitment
Working within the process management community, the Junior Process manager will be responsible for the quality and execution of the process. You will be managing tasks from process Management scope of duties, supporting senior Managers within the same team.
You will start from knowledge transfer for the baseline of our work, getting to know the know-how and framework for day to day tasks. You will be supporting senior Process Managers and other stakeholders in their accountability, by taking responsibility for some of the areas. From responsible for level to Accountable for one. From Junior to Senior member. Each day is a challenge and builds lessons-learnt for us. ITIL certifications after first contract and other training possibilities will build development opportunities within process mgmt area.
Process Manager is monitoring the Ticket life cycle, by working in the ticketing tool, providing and analyzing relevant reports, preparing and chairing conference calls, learning how to deal with business partners mainly in a virtual way. Working on mails, programs, tools, communicators, chats; this is how we multitask, but also enjoy a busy environment.
Process manager can deal with a dynamic environment within Incident mgmt area; more proactive approach and detailed root-cause analysis - near to famous Sherlock Holmes’ investigation- within problem management scope, or could be focused more on analytical approach being dedicated to Change management, or Configuration management.
We would like to take care of you, but ensuring the on-boarding support, assigning a Buddy role, ensuring proper Service and Process related training. We know how important is to smile at work – we do that! Friendly and open atmosphere, flexible working Environment (Home office possible from initial contract), internal mentoring support.
Awareness of process life cycle related, lifecycle itself related to day to day activities
Customer-wise experience in service delivery
Excellent communication, openness and readiness to grow (including foreign languages)
Ability to work independently and take decisions where necessary within the scope of the role
Consideration of the impact of decisions and actions on the customer
Ability to face, report, address issues and any obstacles occurring on day to day work
Consult with senior Members potential resolution of process issues involving internal support groups, vendors, suppliers, customers and manage any roadblock
experience in coordination of steps according to IT related framework for process management (ITIL)
knowledge of process and service management in operations
Experience of Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools
Experience of specific Service Management toolset
What we offer
At Atos, great working conditions will always come without conditions.
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Atos Poland Global Services Sp. z o.o.
At Atos, as a global leader in secure and decarbonized digital
business technology, we work together with companies and
industries around the world.
AI, IoT, big data & analytics, cybersecurity, cloud, edge computing
and sustainability… shaping the future of the information space
with our clients is exciting yet challenging.
That is the reason why at Atos, together we bring the diversity
of our people’s backgrounds and skills to make choices that
will have positive economic, social and ethical impacts
on business and humanity tomorrow.
At Atos, the future is our choice.
Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.
We are also the worldwide IT partner of the Olympic and Paralympic Games.
We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.
Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.