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Junior Product Support Engineer - BLF - IPC card payment terminal issues

  • Szczecin, zachodniopomorskie
  • Specjalista
  • 18.10.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Currently we are looking for candidates for our Global Delivery Center for a position of:

    Junior Product Support Engineer (BLF) - IPC card payment terminal issues
    Location: Szczecin

    Key responsibilities:

    • Technical Support of petrol station Project solutions - IPC card payment terminal issues
    • Create, review and improve technical project related documentation for training purpose and build knowledge base
    • Understand business priorities and focus on customer needs
    • Resolve data inconsistences caused by technical reasons, or operator-handling
    • Develop improvements and automations for existing IT solutions to reduce efforts and ticket volume
    • Handling of complex incidents
    • Communication with supplier IPC in case of urgent issues and problems
    • Alignment with problem management to sustainably avoid incidents and reduce incident impact
    • Implementation and improvement of knowledge for L1 Client Support Specialists


    • Advanced communication skills in English
    • Basic Windows troubleshooting knowledge
    • Basic network troubleshooting skills
    • Basic MS office handling (Excel, PowerPoint, Visio)
    • Bachelor/Master degree in IT/Engineering or equivalent experience in SD structures
    • Proven analytical and problem solving skills
    • Passionate and willingness to develop in technology direction
    • Good presentation skills and client oriented attitude
    • ITSM tool good practice

    The following experience/skills would be an advantage:

    • German language skill
    • Understanding and able to analyze programing languages
    • Understanding of ITIL standards
    • Technical service station and payment solutions knowhow
    • Knowhow in payment configuration and troubleshooting required (L2 level as a starting point)

    We offer:

    • Contract of employment (umowa o pracę)
    • Employment in a stable company with the established position on the market
    • Opportunity for professional development in an international organization that promotes innovative and modern technologies
    • Attractive salary based on your professional experience and skills
    • Participation in international assignments and projects
    • Private medical care with family option
    Our benefits:
    Data controller is Diebold Nixdorf BPO Sp. z o.o. with its registered seat in Warsaw (Poland), Popularna Street 82. Your personal data are being collected in order to conduct recruitment process and may be disclosed to other entities of our capital group. You have the right of access to your personal data and the right to rectify these data. Submission of your personal data in the scope referred to in the Labor Code of 26 June 1974 and its implementing acts is obligatory. Submission of your additional personal data is voluntary.