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Junior Production Support Engineer (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Confluence

  • Jira

  • SharePoint


  • Java

  • JavaScript

  • SQL

About the project

Junior Production Support Engineer will work in a small team of 2 max 3 people in our KRK office closely collaborating with wider development team which is also in KRK working on supporting driving forward the agenda of our Germany business. Role holder will be accountable for successful support of existing products in production and as well support of delivery of the project and future enhancements by providing good amount of release management support and other activities to support business needs. Daily close collaboration with Germany partners and our wider team in Germany, thus language knowledge is mandatory.

Your responsibilities

  • Responsible for production support activities on several IBM products Level 1/2 production support activities and business analysis, specification, design, delivery and support of multiple IT projects.

  • Close collaboration with peers on incidents and other subject

  • Responsibilities include the cooperation with business representative, requirements analysis, system design, preparing technical documentation, system implementation and production support.

  • Complete projects and assigned tasks in a timely manner and within agreed quality.

  • Testing of system changes/deployments and confirm production readiness

  • Responsible for change and release management in Agile environment

Our requirements

  • University or Technical College graduate (preferable in IT)

  • Good understanding of English and German is essential

  • Knowledge of Jira and Confluence

  • Ability to absorb new technologies, procedures and learn quickly.

  • Willingness and ability to work in shifts

  • Positive “can do” attitude


  • Advantage will be experience with IBM FileNet/BPM, Workplace & Workplace XT, Content Navigator, Content Collector and Enterprise Records

  • Basic knowledge of any other programming language Java, JavaScript and SQL is a plus

  • Prior working experience in a bank or a financial institution will be an advantage but not a must.

  • Advantage will be experience with Agile, Oracle Database, Linux or Windows server administration, IBM WebSphere.

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional nformation

Business Automation Technology (BAT) is a global team working with Business and other technology teams on delivering number of products. There are 700+ staff globally and are responsible for 70+ products and solutions in the areas of Process & Workflow Automation, Enterprise Document Management (EDM) and Customer Communication Management (CCM). BAT team within HSBC Technology Poland is positioned as a nearshore location for European countries, widely supported by the bigger offshore teams. Team is helping to build, implement and maintain new initiatives and systems mainly for the internal HSBC employees in EU region. We are building internal facing solutions and enabling local businesses to strive and meet regulatory demands and growth agenda. Krakow tech centre location is a strong enabler for EU region as team is playing role of a bridge between in-country Business and other technology teams within HSBC. Our products cover multiple aspects and areas – digital signature, workflow, content management, process streamlining and automation. All this is achieved with high level of autonomy and ability to choose our path and technology direction we would like to implement in the EU countries. We are seeking new team members who would become part of our journey and will help us to evolve technologically and bring right capabilities to the Business in EU and wider global team.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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