sharing the costs of sports activities
Junior Production Support Engineer (Wealth & Personal Banking IT)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- junior specialist (Junior)
- remote recruitment
- запрошуємо працівників з України
Technologies we use
About the project
Junior Production Support Engineer will work in a small team of 2 max 3 people in our KRK office closely collaborating with wider development team which is also in KRK working on supporting driving forward the agenda of our Germany business. Role holder will be accountable for successful support of existing products in production and as well support of delivery of the project and future enhancements by providing good amount of release management support and other activities to support business needs. Daily close collaboration with Germany partners and our wider team in Germany, thus language knowledge is mandatory.
Responsible for production support activities on several IBM products Level 1/2 production support activities and business analysis, specification, design, delivery and support of multiple IT projects.
Close collaboration with peers on incidents and other subject
Responsibilities include the cooperation with business representative, requirements analysis, system design, preparing technical documentation, system implementation and production support.
Complete projects and assigned tasks in a timely manner and within agreed quality.
Testing of system changes/deployments and confirm production readiness
Responsible for change and release management in Agile environment
University or Technical College graduate (preferable in IT)
Good understanding of English and German is essential
Knowledge of Jira and Confluence
Ability to absorb new technologies, procedures and learn quickly.
Willingness and ability to work in shifts
Positive “can do” attitude
Advantage will be experience with IBM FileNet/BPM, Workplace & Workplace XT, Content Navigator, Content Collector and Enterprise Records
Prior working experience in a bank or a financial institution will be an advantage but not a must.
Advantage will be experience with Agile, Oracle Database, Linux or Windows server administration, IBM WebSphere.
What we offer
Stable job in professional team,
Interesting path of career in an international organization,
Consistent scope of responsibilities,
Private health care, employees’ benefits.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
Business Automation Technology (BAT) is a global team working with Business and other technology teams on delivering number of products. There are 700+ staff globally and are responsible for 70+ products and solutions in the areas of Process & Workflow Automation, Enterprise Document Management (EDM) and Customer Communication Management (CCM). BAT team within HSBC Technology Poland is positioned as a nearshore location for European countries, widely supported by the bigger offshore teams. Team is helping to build, implement and maintain new initiatives and systems mainly for the internal HSBC employees in EU region. We are building internal facing solutions and enabling local businesses to strive and meet regulatory demands and growth agenda. Krakow tech centre location is a strong enabler for EU region as team is playing role of a bridge between in-country Business and other technology teams within HSBC. Our products cover multiple aspects and areas – digital signature, workflow, content management, process streamlining and automation. All this is achieved with high level of autonomy and ability to choose our path and technology direction we would like to implement in the EU countries. We are seeking new team members who would become part of our journey and will help us to evolve technologically and bring right capabilities to the Business in EU and wider global team.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.