Oferta pracy

Junior Service Delivery Manager with German

SD WORX POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

SD WORX POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

aleja Roździeńskiego 1

Katowice

Your responsibilities

  • You will be responsible for the operational follow- up of accounts within the DACH service organization. You will be the Sigle Point of Contact for all service-related matters for your customer portfolio. You will be discussing and reviewing all payroll deliverables with your clients, initiating service improvements, and monitoring the profitability of your accounts.

  • Monitoring and following up the relationship and the agreements made with the client

  • Managing contracts and monitoring follow-up of the services and invoicing

  • Achieving turnover and market targets for your client portfolio

  • Maintaining regular contact with clients to identify their challenges and formulate proposals

  • Applying the necessary governance model with monthly and quarterly reviews

  • Advising clients and communicating with impact, both verbally and in writing

  • Monitoring and coordinating efficient implementation in accordance with the agreements made and the SLAs

  • Promoting products and services according to the needs of our clients (up to executive level)

  • Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved helping the team to acquire knowledge by passing on his/her own expertise to colleagues

Our requirements

  • Fluent in German and English

  • Experience in service management processes & governance

  • Experience within an HR/Payroll environment

  • Excellent communication skills

  • Excellent customer service skills

  • Commercially driven, solutions driven approach

What we offer

  • Private Medical Care

  • Flexible working time and remote work opportunities

  • Stable employment conditions: contract of employment

  • Cafeteria Plan

  • Life insurance

  • Bonus Plan

  • Individual development plan

  • Professional training

  • Agile Mindset

SD WORX POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

SD Worx is a leading European HR & Payroll services provider. SD Worx delivers people solutions across the entire employee lifecycle, from paying employees to attracting, rewarding, and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: technology, outsourcing, expertise and data-driven insights.

More than 75,000 small and large organizations across the globe place their trust in SD Worx and its 75 years' worth of experience. SD Worx offers its people solutions in 150 countries. We have more than 4,600 employees on board. SD Worx operates in twelve countries: Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, Mauritius, Netherlands, Spain, Switzerland, Poland and the UK. In Poland we are based in Katowice.

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