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Junior Service Delivery Manager

  • Wrocław, Bielany Wrocławskie (pow. wrocławski), dolnośląskie
  • Kierownik
  • 02.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

    For Hemmersbach Central Support Poland located in Bielany Wrocławskie and for the next edition of our Management Trainee Programme starting in January/ February, we are seeking candidates for the position of

    Junior Service Delivery Manager

    Workplace: Wrocław (okolice), Bielany Wrocławskie (pow. wrocławski)

    we offer:

    12 months of intensive on-the-job training preparing you for a highly demanding SDM role; comprehensive workshops & trainings which will enhance your leadership and business skills; effective learning approach - working on real, challenging tasks from the outset with a help from your dedicated Mentor.

    Your tasks:

    • Initiation, conception and follow-up of national and international IT-projects for our renowned clients
    • Management of teams of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
    • Supervision and control of the processes and the level of service contractually appointed to the project (SLA, KPIs, …)
    • Commercial and technical collaboration in a project team
    • Recognize and implement the potential of optimisation
    • Calculations and reports relative to the project
    • Support during the implementation of the project
    • Resource and costs monitoring

    Our requirements:

    • Bachelor or master degree in computer science, management, economics or equivalent
    • Practical experience in project management, preferable in IT field/Services
    • Fluent in English

    would be an asset:

    • International professional experience
    • Additional foreign-language skills (German, Spanish, etc.)
    • Technical background and experience as IT support

    Your benefits:

    • Stable, independent work in international, flexible and open company
    • Exciting projects in your own responsibility with diverse challenges
    • Wide range of trainings and great opportunities for both professional and personal development
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Mentor programme and for an easy start for new employees - Buddy programme
    • Space for your own ideas
    • A package of co-funded benefits: Multisport Card, private health care, life insurance, free bus to and from the center of Wroclaw


    Would you like to join our team? Please send your CV in English.

    Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”