At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.
Now there is a chance to join us in the position of:
Junior Service Desk Specialist
Location: Warszawa | Reference number: ISS/IT/JSDS/082017
- Work in a modern, global corporation.
- Possibility to create a company in a phase of dynamic development.
- Employment contract (without trial period).
- Social package, including private medical care and sports card.
- Business English classes and international work environment.
- Trainings, cross – functional projects and programs dedicated to the best employees.
- Very friendly working atmosphere.
- Modern office in Mokotów area – 15 minutes from Wilanowska metro station.
- Reception and initial diagnosis of support requests per telephone and mail in our global service management tool.
- Coordination of support requests to specialists, follow up on open support requests and provision of status information to customers.
- Cooperation with local IT organizations (1st line support) and Group IT specialists.
- User management and password resets on a variety of platforms.
- Communication during IT breakdowns and service windows.
- Monitoring and handling of alarms on our technical infrastructure.
- Troubleshooting global network issues in cooperation with our network providers.
- Development and maintenance of support documentation and participation in relevant projects.
Join us if you have…
- very good English skills,
- relevant technical education and / or experience in similar positions,
- business communication skills and customer service orientation,
- accuracy, thoroughness and timeliness in the handling of open applications,
- ability to learn fast and willingness to share knowledge with teammates,
- ITIL awareness (it will be treated as a plus).