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Junior Service Desk Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 17.09.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

    Now there is a chance to join us in the position of:

    Junior Service Desk Specialist
    Location: Warszawa | Reference number: ISS/IT/JSDS/082017

    Our offer

    • Work in a modern, global corporation.
    • Possibility to create a company in a phase of dynamic development.
    • Employment contract (without trial period).
    • Social package, including private medical care and sports card.
    • Business English classes and international work environment.
    • Trainings, cross – functional projects and programs dedicated to the best employees.
    • Very friendly working atmosphere.
    • Modern office in Mokotów area – 15 minutes from Wilanowska metro station.


    • Reception and initial diagnosis of support requests per telephone and mail in our global service management tool.
    • Coordination of support requests to specialists, follow up on open support requests and provision of status information to customers.
    • Cooperation with local IT organizations (1st line support) and Group IT specialists.
    • User management and password resets on a variety of platforms.
    • Communication during IT breakdowns and service windows.
    • Monitoring and handling of alarms on our technical infrastructure.
    • Troubleshooting global network issues in cooperation with our network providers.
    • Development and maintenance of support documentation and participation in relevant projects.

    Join us if you have…

    • very good English skills,
    • relevant technical education and / or experience in similar positions,
    • business communication skills and customer service orientation,
    • accuracy, thoroughness and timeliness in the handling of open applications,
    • ability to learn fast and willingness to share knowledge with teammates,
    • ITIL awareness (it will be treated as a plus).
    Send your CV with the reference number via:

    Please include the following statement in your application documents:

    “I give my consent for the processing of my personal data by DSV International Shared Services sp. z o.o. with its registered office in Ołtarzew for the purpose of current and future recruitment processes and verification of my professional skills, as well as for the transfer of my personal data to other companies belonging to the DSV ISS group for the purpose of any recruitment processes in the future”.


    DSV – Global Transport and Logistics
    With offices and facilities in more than 80 countries on six continents, we provide and run supply chain solutions for thousands of companies on a daily basis. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

    1. Please be informed that the data controllers of the personal data included in the recruitment documents sent by you are DSV International Shared Services sp. z o.o. with its registered office in Ołtarzew at ul. Południowa 2 (hereinafter: “DSV ISS”).
    2. The aforesaid personal data will be processed for the purpose of the recruitment process relating to your application, verification of your professional skills, as well as for the purpose of any future recruitment processes.
    3. The personal data submitted as part of the recruitment process carried out by DSV ISS will be transferred by DSV ISS to DSV. The personal data may also be transferred to other companies belonging to the DSV ISS group for the purpose of future recruitment processes.
    4. You have every right to access and amend your personal data.
    5. Provision of data in the scope specified in the Labour Code Act of 26 June 1974 is obligatory. Provision of additional data is voluntary.
    6. In the cases referred to in Article 32 (1) (7) and (8) of the Act on the Protection of Personal Data of 29 August 1997, you have the right to object to the processing of your personal data.