Oferta pracy

Junior Service Desk Supporter

Arla Global Shared Services Sp. z o.o.About the company

Arla Global Shared Services Sp. z o.o.

aleja Grunwaldzka 103a


Technologies we use

Operating system

Your responsibilities

  • 1st and 1.5 level Support for all systems and devices

  • Perform remote troubleshooting through SCCM

  • Educate and guide the end user through the problem-solving

  • Identify and suggest improvements on current processes followed

  • Act as escalation point in case of urgent or severe IT incidents

  • Prioritizing and managing many open tickets at the same time

  • Analysing most common reported incidents

  • Escalated unresolved issues to higher support teams

  • Record all Incident and service request in ITSM tool

Our requirements

  • Fluent English

  • Good knowledge of MS Office and Outlook tools

  • Strong communications, negotiation and problem solving skills

  • Good analytical and organization skills

  • Strong team-player orientation

  • Ability to work in fast-changing environment

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate sports team

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • relocation package

  • Employee Assistance Program

  • fully paid 30 min. break

  • MultiKafeteria benefits- Multisport, vouchers, travel points

Recruitment stages

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Arla Global Shared Services Sp. z o.o.

At Arla, we do so much more than make some of the world’s favorite dairy products. In Shared Service Centre in Gdansk we support our colleagues worldwide by providing them with world-class accounting, finance, procurement, tax, master data, HR and IT processes.

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

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Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity. Apply no later than 7th June.

COVID-19 Notice

We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes, so we enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.