private medical care
Junior Service Desk Supporter - German Speaker
Arla Global Shared Services Sp. z o.o.
- aleja Grunwaldzka 103a, GdańskGdańsk, Pomeranian
- offer expired a month ago
- contract of employment
- junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Technologies we use
1st and 1.5 level Support for all systems and devices
Perform remote troubleshooting through SCCM
Educate and guide the end user through the problem-solving
Identify and suggest improvements on current processes followed
Act as escalation point in case of urgent or severe IT incidents
Prioritizing and managing many open tickets at the same time
Analysing most common reported incidents
Escalated unresolved issues to higher support teams
Record all Incident and service request in ITSM tool
Fluent English and German
Good knowledge of MS Office and Outlook tools
Strong communications, negotiation and problem solving skills
Good analytical and organization skills
Strong team-player orientation
Ability to work in fast-changing environment
Professional experience in Service Desk/Customer Service Department
General understanding of ITIL Methodology
Familiar with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365
What we offer
International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Trainings with experts & professional induction in a new position
Development programs (function additions, coordinator programme)
Financial support of your education
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Flexible working time (start your day of work between 7-9) and home office work possibility
Additional holiday depending on length of employment (up to 4 days)
Fully paid 30 min. break
Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swing
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
no dress code
video games at work
coffee / tea
employee referral program
Your Gdansk possibility
Soon, Gdansk will become a primary IT hub. We are known for our agile processes, collaboration and how we develop our ways of working. Here, you join our IT help desk to support Arla colleagues across countries and functions.
The strategy for our Gdansk hub, is to continue growth in organization, responsibility and tasks. Therefore, the possibilities for professional and personal development is only to increase in the future.
Interested in a new opportunity?
Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. If you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions.
If this sounds exciting please apply as soon as possible! We look forward to hearing from you and receiving your application.
We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?
Arla Global Shared Services Sp. z o.o.
Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues.