Aptitude Software (Poland)  Sp. z o.o.

Junior Solutions Support Engineer

Aptitude Software (Poland) Sp. z o.o.O firmie

Aptitude Software (Poland) Sp. z o.o.

Muchoborska 6

Wrocław

We’re seeking a talented

Junior Solutions Support Engineer

The key responsibilities are:

  • Providing first line support and production management services to our global clients, partners and implementation teams.
  • Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
  • Starting initial investigation of client issues while working closely with L2 support teams, consultants, and developers, as well as customer’s staff.
  • Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
  • Keeping known issues up to date in the Support Team Knowledgebase and Runbook.

Location of role:

Aptitude Software, ul. Muchoborska 6, 54-424 Wrocław, Poland

The ideal candidate will have the following skills, attributes & experience:

  • Good English skills, min. B2.
  • Analytical, Customer-focused, Problem-solving and Quick-learner,
  • Ability to provide conscise and accurate updates and explanations to clients or other team members,
  • Ability to accurately follow scripts and instructions provided by a separate team
  • Ability to identify known issues and document them for the whole support team
  • Self-motivated with ability to work independently.

Technical skills:

  • Experience with relational databases and SQL code to be able to query Oracle and Teradata databases
  • Experience with Linux/Unix operating systems and command-line tools,
  • Basic understanding of accounting principles would be advantageous.

Availability and work shifts:

  • Shift work that could be a mixture of day (10:00 – 18:00) and night shifts (mainly 18:00 – 02:00, but possibly also 02:00 – 10:00)
  • For contingency reason - standby cover will be required as well during shifts mentioned above.
  • Cover on weekends may be required (min. 1 weekend per month) as well as occasional cover on public holidays (all depending on exact arrangements with the Team).

Benefits:

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • English lessons during working hours
  • Training budget
  • Chillout room, board games, PS4
  • Fresh fruits, tea and coffee
  • Work from home options
  • Flexible working hours
  • Social Committee activities

 

Important information

Aptitude Software Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation marital or civil partner status, gender reassignment, pregnancy or maternity, colour, nationality, ethnic or national origin, race, religion or belief, disability, age, or trade union membership. In accordance with the Equality Act 2010, reasonable adjustments will be made to the interview process where necessary. Please notify us in advance of the interview date if such adjustments are required. Candidates who wish to be considered for employment with Aptitude Software Ltd must be able to produce proof of right to work documentation, in accordance with the relevant documents as listed in the Immigration (Restriction on Employment) Order 2004, upon request by Aptitude Software Ltd at any stage during the selection process. Information supplied for these purposes during the selection process, either electronically or manually, will be treated with the utmost confidentiality, and security of the information will be maintained at all times. In the event that the application for employment is unsuccessful, such supplied information will be destroyed.

  
 
 
Please find our Privacy Statements here:
 



About us

At Aptitude Software we provide software solutions that create a world of financial confidence.

We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.

We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions. Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.

Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc. ​

We’re seeking a talented

Junior Solutions Support Engineer

The key responsibilities are:

  • Providing first line support and production management services to our global clients, partners and implementation teams.
  • Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
  • Starting initial investigation of client issues while working closely with L2 support teams, consultants, and developers, as well as customer’s staff.
  • Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
  • Keeping known issues up to date in the Support Team Knowledgebase and Runbook.

The ideal candidate will have the following skills, attributes & experience:

  • Good English skills, min. B2.
  • Analytical, Customer-focused, Problem-solving and Quick-learner,
  • Ability to provide conscise and accurate updates and explanations to clients or other team members,
  • Ability to accurately follow scripts and instructions provided by a separate team
  • Ability to identify known issues and document them for the whole support team
  • Self-motivated with ability to work independently.

Technical skills:

  • Experience with relational databases and SQL code to be able to query Oracle and Teradata databases
  • Experience with Linux/Unix operating systems and command-line tools,
  • Basic understanding of accounting principles would be advantageous.

Availability and work shifts:

  • Shift work that could be a mixture of day (10:00 – 18:00) and night shifts (mainly 18:00 – 02:00, but possibly also 02:00 – 10:00)
  • For contingency reason - standby cover will be required as well during shifts mentioned above.
  • Cover on weekends may be required (min. 1 weekend per month) as well as occasional cover on public holidays (all depending on exact arrangements with the Team).

Benefits:

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare (for employee and family)
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • English lessons during working hours
  • Training budget
  • Chillout room, board games, PS4
  • Fresh fruits, tea and coffee
  • Work from home options
  • Flexible working hours
  • Social Committee activities

 

Important information

Aptitude Software Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation marital or civil partner status, gender reassignment, pregnancy or maternity, colour, nationality, ethnic or national origin, race, religion or belief, disability, age, or trade union membership. In accordance with the Equality Act 2010, reasonable adjustments will be made to the interview process where necessary. Please notify us in advance of the interview date if such adjustments are required. Candidates who wish to be considered for employment with Aptitude Software Ltd must be able to produce proof of right to work documentation, in accordance with the relevant documents as listed in the Immigration (Restriction on Employment) Order 2004, upon request by Aptitude Software Ltd at any stage during the selection process. Information supplied for these purposes during the selection process, either electronically or manually, will be treated with the utmost confidentiality, and security of the information will be maintained at all times. In the event that the application for employment is unsuccessful, such supplied information will be destroyed.

  
 
 
Please find our Privacy Statements here:
 

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