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Junior Specialist in Customer Service - English & Dutch Speaker

  • Kraków, małopolskie
  • Specjalista
  • 2015-03-24

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Aon is the global leader in human resource consulting and outsourcing solutions. Our truly international team is made up of 29 000 employees working in more than 90 countries worldwide.
    We were one of the first human resources administration outsourcing centers in Poland and are one of the most experienced and well established employers in the market. We have 900 colleagues in our Krakow office, ranging from young graduates to the most experienced professionals in the field. We are proud of our drive to continuously improve our processes, customer service values and great atmosphere in our team.

    Come and join one of the best teams in Poland!

    We are currently looking for:

    Junior Specialist in Customer Service
    (English & Dutch Speaker)
    Workplace: Kraków
    08536
    Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors.
     
    Key responsibilities:
    • Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat);
    • Providing navigational guidance to Clients on HR system and tools;
    • Delivering high standards of customer service while providing an outstanding customer experience in every interaction;
    • Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved;
    • Liaising between Aon Hewitt's core processing teams and our Client.
    To be successful in this role you should:
    • Be fluent in English and Dutch (C1 level is the minimum);
    • Put the customer at the centre of everything you do;
    • Enjoy helping others;
    • Hold yourself to the highest standards;
    • Add value in every interaction;
    • Have excellent written and verbal communication skills;
    • Be trustworthy, have integrity and a clean employment history.
    We offer:
    • A promising career path and individual development plan
    • A large number of career opportunities in different business areas
    • Cooperation with young, energetic and craving for knowledge colleagues just like you
    • The opportunity to build strong and meaningful relationships with clients and influence their business
    • The best medical cover on the market with free dental care
    • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
    • Offices in close proximity to Krakow’s city centre
    • The chance to participate in social events and charity actions
    Please attach CV in English only.