Oferta pracy

Junior Specialist in Customer Support with French


  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • What you'll do:

  • Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).

  • Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.

  • Work alongside other departments to ensure a seamless customer experience.

Our requirements

  • Ideally, you'll bring with you:

  • You are a native or fluent (C1 minimum) speaker of French and communicate fluently in English (both spoken and written).

  • You’re eager to learn lots of new things, both about the airline industry and customer service.

  • You genuinely enjoy helping people and are willing to go the extra mile for them.

  • You know how to find the right balance between great communication and getting things done.

  • You’re good at following procedures and have an eye for detail.

  • You thrive in a fast-paced environment.

  • Ability to work in a shift system (24/7/365). Morning shift 8:00 - 16:00, evening shift 16:00 - 24:00, and night shift 0:00 - 8:00. Evening and night shifts are always performed from home. Only one morning shift per week will be requested to work from the office.

What we offer

  • Perks and benefits:

  • Internal training programs and knowledge-sharing events.

  • Personalized progression plan

  • Language classes.

  • Lunch subsidy.

  • Team days.

  • Life insurance.

  • Gym membership, Childcare or Public transportation subsidy

  • MacBook Air.

  • Hybrid workspace (partially remote, with access to our new Barcelona office)

  • Unlimited, free use of AirHelp's services

  • Events and parties

About Us

What impact do you want to make?

At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot.

AirHelp is, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.

All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.