Junior Specialist with French - Client Solutions Team

Mercer

  • offer expired 13 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Mercer

Aleje Jerozolimskie 98

Ochota

Warszawa

Your responsibilities

  • Manage a selected portfolio of clients

  • Advise French-speaking clients on Mercer's products and services

  • Day-to-day client queries and basic content related questions

  • Provide one-on-one demo / presentations on Mercer on-line platforms for clients

  • Deliver one-on-one trainings on methodology basics for clients

  • Provide sales support to consultants

  • Liaise with internal teams, e.g. Finance, Order Entry, Order Fulfilment to resolve client invoicing and order fulfilment queries

  • Make sure clients' expectations are met

  • Identify and bring forward to management information on ways to improve and streamline process and procedures to increase productivity

Our requirements

  • 1+ years of experience in the areas of customer services, market research, HR or compensation & benefits

  • Excellent communication skills and readiness to work in cross cultural environment

  • Fluent French and very good English

  • Strong organizational, problem solving, analytical and project coordination skills

  • Ability to prioritize assignments as well as multi-task

  • General computer literacy and proficiency in MS Office

  • Mature and can-do approach, independence, proactive and self-motivation at work

Optional

  • Good knowledge of other languages

What we offer

If you look for a global company where your career can develop, think in an innovative manner, search for a place where your ideas will be appreciated and implemented, focus on details, communicate openly and effectively, appreciate the feeling when you light up your client's day - this role is for you! Take advantage of it and develop your professional career with our Client Solutions Team.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • no dress code

  • coffee / tea

  • pre-paid cards

  • charity initiatives

  • one shorter working day

What can you expect?

Client Solutions Team is a team of individuals whose shared goal is client satisfaction! They support Mercer's consultants and clients across EMEA. As a CST team member you will provide an expert advice on Mercer's products, prices, delivery dates, contracts, methodology and tools.

Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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