Oferta pracy

Precisely

Junior Support Engineer

PreciselyAbout the company

  • Podlaskie

    Podlaskie
  • Valid for 23 days
    until: 11 Feb 2021
  • Remote recruitment
  • Remote work
  • contract of employment, B2B contract
  • full-time
  • junior specialist (Junior)

Technologies we use

Expected

  • SQL

  • AIX

  • Red Hat EL

  • Solaris

  • HP-UX

About the project

In Precisely, Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful.  Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely EngageOne investments.  Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.

Your responsibilities

  • Provide world class technical support via phone, email, and remote connections.

  • Effectively document and record client issues in a case management system.

  • Communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards.

  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.

  • Debug and provide recommended solutions and tools to address product issues and enhancements.

  • Continuously learn new technology, tools, systems, and sharing that knowledge within the team.

  • Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.

  • Off-hours and weekend shifts for on call support.

Our requirements

  • BS degree in Information Technology, Computer Science or equivalent

  • Good English communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills

  • Self-motivated and enthusiastic when working with difficult problems and tight deadlines.

  • A strong desire to learn new technology and the ability to understand new concepts quickly.

  • Understanding relational databases including SQL execution, tuning, and configuration.

  • Understanding of debuggers, system utilities, and performance monitoring tools on multiple platforms.

  • Knowledge of UNIX/Linux systems (AIX, Red Hat EL, Solaris, HP-UX).

  • Familiarity with Cloud Services

  • Nice to have experience with Mainframe systems

  • Distributed computing experience including networked clustering, cloud services, and load balancing.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • computer available for private use

  • retirement pension plan

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • shopping coupons

  • employee referral program

  • extra leave

Precisely

Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for talented individuals with the experience and motivation to join our innovative team.

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Purpose of the position

In Precisely, Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely EngageOne investments. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.