Pracuj.plsharing the costs of sports activities
Junior Support Engineer
PreciselyAbout the company
Podlaskie
Podlaskie- Valid for 23 daysuntil: 11 Feb 2021
- Remote recruitment
- Remote work
- contract of employment, B2B contract
- full-time
- junior specialist (Junior)
Technologies we use
Expected
SQL
AIX
Red Hat EL
Solaris
HP-UX
About the project
In Precisely, Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely EngageOne investments. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.
Your responsibilities
Provide world class technical support via phone, email, and remote connections.
Effectively document and record client issues in a case management system.
Communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards.
Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
Debug and provide recommended solutions and tools to address product issues and enhancements.
Continuously learn new technology, tools, systems, and sharing that knowledge within the team.
Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
Off-hours and weekend shifts for on call support.
Our requirements
BS degree in Information Technology, Computer Science or equivalent
Good English communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills
Self-motivated and enthusiastic when working with difficult problems and tight deadlines.
A strong desire to learn new technology and the ability to understand new concepts quickly.
Understanding relational databases including SQL execution, tuning, and configuration.
Understanding of debuggers, system utilities, and performance monitoring tools on multiple platforms.
Knowledge of UNIX/Linux systems (AIX, Red Hat EL, Solaris, HP-UX).
Familiarity with Cloud Services
Nice to have experience with Mainframe systems
Distributed computing experience including networked clustering, cloud services, and load balancing.
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
flexible working time
fruits
integration events
computer available for private use
retirement pension plan
no dress code
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
shopping coupons
employee referral program
extra leave
Precisely
Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for talented individuals with the experience and motivation to join our innovative team.
Purpose of the position
In Precisely, Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely EngageOne investments. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.