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Junior Support Specialist with Languages

Shiji Poland

  • Katowice

    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment

Your responsibilities

  • Providing 1st and 2nd line of support.

  • Day-to-day contact with the English speaking customer.

Our requirements

  • Good knowledge of English(B2)

  • Knowledge of any additional language (French, Spanish, German, Chinese) will be an asset

  • Reception/hotel staff/reservations experience.

  • Good communication skills and strong organizational skills.

  • Troubleshooting experience will be a plus.

What we offer

  • Flexible working hours

  • Full package of benefits, including the private medical care, sports card, life insurance, “cafeteria” card, English lessons and more…

  • Support of self-development in professional area (co-financed trainings, conferences, certifications etc.)

  • Chill rooms with variety of games, team building events and staff parties

  • And last – but not the least – great Team, atmosphere and a chance to participate in creating the enterprise-scale project from a scratch in an international environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • mobile phone available for private use

  • computer available for private use

Shiji Poland

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

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Job Mission

We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively. This position is the first point of contact to customers. The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests. As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).