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Junior Technical Support Specialist
GLORY GLOBAL SOLUTIONS (POLAND) sp. z o.o.About the company
- WarszawaWarszawa, Masovian
- offer expired a year ago
- contract of employment
- full-time
- junior specialist (Junior)
- mobile workCała Polska
- Payment schedule:monthly
Your responsibilities
We are currently searching for a Junior Technical Support Specialist for our newly established office in Warsaw.
You will be responsible for providing support: to our Sales Director; through the supervision of customer pilots; through training the Service teams and making the required technical escalations; by managing Glory’s local service partners’ performance.
YOUR FUTURE TASKS
1/ Pre-sales technical support
• Support sales with customer demonstrations on the full range of Glory hardware and software products
• Collaborate with GGS Sales and Service experts to design and recommend potential technical solutions using Glory products that will deliver clearly defined operational benefits to customers
• Support pilot projects from a technical perspective
• Conduct currency pattern capture in field
• Support product launching within the country
2/ Service technical support
• Arrange and assist with the technical training courses on Glory products delivered to customers, Service Engineers, partners
• Provide technical assistance to customers, Service Engineers, and partners
• Carry out analysis and work with the Service team to create improvement action plans on how to operate and maintain products in a manner that will reduce the service call rate
• Make technical escalations to L3 support for both concerns and improvement suggestions
• Administer access to centrally developed e-learning materials
• Manage data collection and test for currency template
3/ Service partner performance
• Monitor Service partners performance and service costs incl. spare parts consumption
• Support the regular reviews with the partners, set up and follow up on corrective actions if the contractually agreed performance is not achieved
• Establish together with the partner equipment bad actors’ programs
• Monitor technical and software upgrades including template
Our requirements
YOUR EDUCATIONAL BACKGROUND
• Degree level or equivalent in Electro-mechanical / Electronics Engineering or Level 1 service engineer with solid skills
• Computer, software, and database literacy
• Passion for new technologies
• Minimum of 2 years working full time in a professional environment – essential
• Experience in a technical support role - desirable
WHAT WE ARE LOOKING FOR IN YOU
• You have excellent communication skills with all stakeholders: internal or external
• You use an analytical approach to solve technical problems
• You are process-orientated with good decision-making skills
• You deliver strong customer service
• You are highly self-motivated and directed, with keen attention to detail
• Your English skills allow you to communicate and work in an international environment
• You will develop your technical competence through working with our electromechanical devices and learn from our L3 expert
What we offer
• The opportunity to work for a strong, successful international company
• Stable employment based on an employment contract
• Interesting and responsible work full of opportunities and challenges to overcome
• The possibility of making a real impact on building the company’s brand
• Autonomy and an opportunity for decision-making
• Comprehensive training plan for your induction
• Professional development path
• Opportunity for personal and professional development
• Competitive salary
• Work tools: laptop, notebook, mobile phone
About Us
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
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Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyJunior Technical Support Specialist, Warszawa