Electrolux Poland Sp. z o.o.

KCS Process Analyst

Electrolux Poland Sp. z o.o.O firmie

  • aleja Powstańców Śląskich 26, 30-570 Kraków, Polska

    Kraków, małopolskie
  • Ważna jeszcze 5 dni
    27 Styczeń 2020
  • Umowa o pracę
  • Pełny etat
  • Specjalista
KCS Process Analyst

For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

Want to know how we will cut our carbon emissions by half by 2020? Watch our For The Better film here.

KCS Process Analyst,
Kraków

within Consumer Service BA Europe
             

We are looking for a self-reliant KCS Process Analyst with very good data analytics skills and a positive attitude who will join our Team in Kraków office!

Knowledge-Centered Service is a best-practices methodology for managing knowledge and the approved methodology within Electrolux. KCS Process Analyst will support in implementing this methodology throughout the European countries by working with data analytics, preparing training materials and being in direct contact with the countries. KCS Process Analyst is a member of KCS Center of Excellence.

A regular day at work:

  • Supporting European countries with KCS as a way of working
  • Supporting European countries with data on both consumer and agent behaviour 
  • Maintaining training materials to support KCS as a way of working 
  • Supporting KCS Coaches in KCS adoption
  • Offering support for Digital Care Program

You:

  • Are a self-reliant with a positive attitude
  • Are able to work effectively within set deadlines 
  • Are a proactive person with a drive and strong communication skills
  • Are confident to take individual responsibility

Experience&Education

  • Min. 1 year of working experience with data analytics/in consumer service area
  • Very good level of written and spoken English as a must
  • Very good data analytics skills (very good Excel skills, BI tools experience would be a plus)
  • University degree

We offer:

  • Fixed-term contract – approx. 18mths
  • Interesting job in international environment
  • Attractive social benefits package
  • Flexible working hours (7-9 am) and Home Office
  • Opportunities for raising professional qualifications
  • We're famous for our friendly work atmosphere and work-life balance

About Electrolux Group

Electrolux is a global leader in home appliances and appliances for professional use, based on deep consumer insight. We offer thoughtfully designed, innovative and sustainable solutions, developed in close collaboration with professional users.

Read more about what we do here.

KCS Process Analyst
within Consumer Service BA Europe
             
We are looking for a self-reliant KCS Process Analyst with very good data analytics skills and a positive attitude who will join our Team in Kraków office!

Knowledge-Centered Service is a best-practices methodology for managing knowledge and the approved methodology within Electrolux. KCS Process Analyst will support in implementing this methodology throughout the European countries by working with data analytics, preparing training materials and being in direct contact with the countries. KCS Process Analyst is a member of KCS Center of Excellence.

A regular day at work:

  • Supporting European countries with KCS as a way of working
  • Supporting European countries with data on both consumer and agent behaviour 
  • Maintaining training materials to support KCS as a way of working 
  • Supporting KCS Coaches in KCS adoption
  • Offering support for Digital Care Program

You:

  • Are a self-reliant with a positive attitude
  • Are able to work effectively within set deadlines 
  • Are a proactive person with a drive and strong communication skills
  • Are confident to take individual responsibility

Experience&Education

  • Min. 1 year of working experience with data analytics/in consumer service area
  • Very good level of written and spoken English as a must
  • Very good data analytics skills (very good Excel skills, BI tools experience would be a plus)
  • University degree

We offer:

  • Fixed-term contract – approx. 18mths
  • Interesting job in international environment
  • Attractive social benefits package
  • Flexible working hours (7-9 am) and Home Office
  • Opportunities for raising professional qualifications
  • We're famous for our friendly work atmosphere and work-life balance
Want to know how we will cut our carbon emissions by half by 2020? Watch our For The Better film here.

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