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Key Account Customer Service Specialist (UK Region)

  • Katowice, śląskie
  • Specjalista
  • 28.12.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Key Account Customer Service Specialist (UK region)
    Katowice
    NR REF.: 1105700

    Hays is recruiting for one of his clients – Guardian Industries - manufacturer of float, coated and fabricated glass products.

    We are looking for candidates interested in a position as Customer Service Specialist (Key Accounts) with excellent knowledge of English.

    Responsibilities:

    • Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
    • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
    • Understand & anticipate the needs and requirements of key customers
    • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
    • Ensure the correct products and services are delivered to customers in a timely manner
    • Serve as the link of communication between key customers and internal teams
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
    • Play an integral part in generating new sales that will turn into long-lasting relationships
    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
    • Ability to effectively question or challenge the status quo
    • You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
    • Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
    • Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
    • Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
    • Seek ways to continuously improve ways of working, automate processes and system solutions.

    Qualifications:
    • Fluent spoken and written English. Polish language is desirable. Any other language is a plus.
    • Strong customer focus and service mindset
    • Strong communication and interpersonal skills with aptitude in building relationships
    • Effective organizational skills
    • Ability in problem-solving and negotiation
    • Must be proactive, customer focused and results oriented
    • Bachelor’s degree
    • Leadership potential
    • Experience within a Customer Service role is desirable
    • Advanced PC skills in Microsoft Excel, Word, PowerPoint

    Qualifications:
    • Fluent spoken and written English. Polish language is desirable. Any other language is a plus.
    • Strong customer focus and service mindset
    • Strong communication and interpersonal skills with aptitude in building relationships
    • Effective organizational skills
    • Ability in problem-solving and negotiation
    • Must be proactive, customer focused and results oriented
    • Bachelor’s degree
    • Leadership potential
    • Experience within a Customer Service role is desirable
    • Advanced PC skills in Microsoft Excel, Word, PowerPoint