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Key Account Manager Telco - ContactCenter system

Daktela s.r.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work

Your responsibilities

  • Responsibility for Key Customers in Poland and new acquisitions to increase the share-of-wallet of existing customers

  • Actively selling all Daktela products portfolio to new accounts

  • Administer sales pipeline, conduct sales meetings, sales demo of the software

  • Sales consultant to customers

  • Responsible for delivering sales results

  • Maintain accurate records of customers

  • Develop and maintain good professional relationships with main accounts

  • Improve opportunities for sales, suggest ideas on penetrating PL market

  • Reviewing sales performance, aiming to achieve annual target

  • Attending trade exhibitions, conferences (if possible)

Our requirements

  • Sales experience in Telecom/Call solutions

  • Successful sales track record

  • Candidate is not afraid to present the product in front of a large audience, both online and live

  • Candidate is not afraid to organize and participate in Daktela webinars.

  • Knowledge of call center industry (advantage)

  • Sales network within PL market (advantage)

  • Polish (native), English (fluent), other languages (adventage)

  • Eager to learn new things, hands-on attitude

  • Detail oriented and willing to act as individual

What we offer

  • Twice a year we distribute bonuses based on the company’s profit and your individual goals

  • 4 weeks holidays

  • Paid sick days

  • Company laptop and mobile (Mac or Win)

  • Flexible working hours

  • Multicultural work environment

  • We will provide you with all the necessary technology training & support to make you successful

  • You will work with Daktela system, Google Apps, Slack, Productboard, Confluence, Asterisk, Git

  • Opportunity to build your own team

  • Career growth

  • Internal English teacher (online)

  • Remote work opportunities

  • Integration events


  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

Some random facts about our company:

  • Did you know that Daktela manages corporate IP telephony and multi-channel contact centers for customers in Poland, Czech Republic, Dubai, Hungary,Romenia, Spain, Croatia, London or Mexico?

  • Did you know we have over 17 years of history with more than 1000 customers around the world?

  • Did you know that Daktela is a virtual mobile operator and that we can handle and record calls from mobile phones in the call center? And we have big plans.

  • Did you know that you can choose which laptop and operating system to use with us? Macbook, Linux or Windows?

  • Did you know that Daktela reached a turnover over 7.5mil EUR in 2020 and we are just at the beginning?

  • Did you know that we run our own telco cloud solution in Daktela?

Daktela s.r.o.

Daktela manages one of the largest VoIP infrastructures in the CEE region. Our main product is a cloud contact center platform that allows companies to easily process customer requests through many communication channels – phone, email, web chat, SMS or Facebook Messenger. We are currently active in five countries and have partners in others. All over the world, our product is used by more than 900 corporate customers from various segments, including Mall Group, Notino, Rohlik, Conectart, CK Fischer, GLS, Muziker and others.

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