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Key Customer Support Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2019-01-07

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
    For more details about us please see our web site
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    Key Customer Support Specialist
    Location: Warszawa

    Key Customer Support Specialist acts as a single point of contact for strategic customer accounts and as an interface between the Customer, internal departments and third party providers. The main objective is to establish and enforce a strong relationship while ensuring high customer satisfaction, by proactive follow up on customer queries while promoting and understanding of each other’s business practices.  Demonstrate thorough understanding of key customers within the portfolio. Keep up to date with industry issues affecting portfolio and abreast of new products, services, and other significant industry information.

     

    Duties:

    The functional responsibilities are to establish and enforcing strong relationships with our Customers by identifying, investigating and resolving Customer requests (issues) quickly and efficiently.

     

    Other job responsibilities include:

    • Ensure differentiated customer experience is at forefront of all actions & work to actively enhance customer experience;
    • Build and maintain strong, long-lasting customer relationships;
    • Ensure customer files are maintained and updated regularly and as required;
    • Regular conference calls/possible onsite meetings with Customer: optimize the relation with the respective Customer;
    • Initiative- know your customer, review account and seek opportunities to improve operational performance
    • Proactively seek solutions to process issues within the team;
    • Management of Key Performance Indicators for your customer;
    • Managing Customer expectations and resolving complaints;
    • Build relationships with all areas in and outside of Operations to achieve the best result for your Customer;
    • Handle all queries with the best interest of both the Company and the Customer;
    • Handle confidential and highly sensitive company information;
    • Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice.

    Requirements:

    • Polish on native level or minimum excellent language proficiency;
    • Excellent English proficiency, German or Spanish will be an additional advantage;
    • Experience in customer facing roles;
    • Ability to work under pressure and prioritize workloads;
    • An understanding of financial performance and the ability to use and analyze figures;
    • Preferably an understanding of the Cards industry with special knowledge of the acquiring arena. To be aware of and understand the key factors surrounding the industry i.e. Risk, Interchange, Scheme rules;
    • An appreciation of the technical side of acquiring e.g. systems, software, and communications
    • Strong organizational, communication, influencing and problem-solving skills;
    • Must be computer literate, including knowledge of MS Office;
    • Positive attitude, the ability to work well with others and to meet and overcome challenges;

    We offer:

     

    • employment agreement
    • complex medical care
    • life insurance
    • language classes
    • multisport card or co-financed holidays
    • development path and trainings
    • social and community projects
    • additional holiday leave

     

    Please enclose to your application signed statement:

    „I hereby agree for processing my personal data by Elavon Financial Services DAC (Sp.zO.O. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce, Warsaw 02-515, ul. Puławska 17, for the purposes of THIS recruitment process, according to the Data Protection Act of 29.08.1997, unified text: Polish Journal of Laws of 2002, no. 101, item 926, later amended. I submit the data voluntarily. I was informed about the right of access to the content of the data and the possibility of correcting them.”

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