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Key Customer Support Specialist with Norwegian

Elavon Financial Services

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Elavon Financial Services

Puławska 17

Mokotów

Warszawa

Your responsibilities

  • Building successful customer loyalty and customer care;

  • Regular checking and updating of the customer account;

  • Participation in telephone conferences and, if necessary, arrangement of customer visits to strengthen the customer relationship;

  • Regular checking of the customer account in order to make operational processes more effective;

  • Ensuring customer satisfaction and the best possible results in close partnership with our sales team and cooperation with other internal departments;

  • Ensuring confidential processing of customer data and company information in accordance with company policies.

Our requirements

  • Excellent Norwegian ang English proficiency, additional language skills are an advantage;

  • Experience in customer service;

  • Willingness to work in hybrid model – 3 days a week in Warsaw office and 2 days at home;

  • Independent working methods and the ability to manage and prioritise work;

  • Preferably an understanding of the Cards industry with special knowledge of the acquiring arena;

  • Strong organizational, communication, influencing and problem-solving skills;

  • High flexibility and ability to develop and maintain professional working relationships with co-workers;

  • Careful processing of customer enquiries and submission of concrete proposals for solutions;

  • Safe handling of MS Office and common PC applications.

What we offer

  • Full-time employment contract;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • dental care

  • retirement pension plan

  • no dress code

  • leisure zone

  • holiday funds

  • employee referral program

  • extra leave

Elavon Financial Services

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

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