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Knowledge Content Analyst

  • Wrocław, dolnośląskie
  • Specjalista
  • 2018-12-21

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Knowledge Content Analyst
    Workplace: Wrocław
    Ref. no: WRO001Y6
    EY Global Delivery Services means 27.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.
    The opportunity
    TSS Operations Support is a globally diverse team providing support services to TSS centers, including process design, control and maintenance, transition/alignment projects, operations reporting, knowledge content support utilizing artificial intelligence, desktop automation, special projects and general TSS operations management.
    The Knowledge Content Analyst is responsible to handle day-to-day operational activities by organizing, publishing and maintaining talent knowledge content. The Knowledge Content Analyst conducts testing before publishing content to external testers or go live. The role also reviews tester/user feedback, resolves issues where possible and escalate more difficult issues as appropriate. The Knowledge Content Analyst is also responsible for developing, maintaining and supporting desktop automation used throughout TSS.
    Your key responsibilities
    • Utilize various technologies to publish and maintain talent knowledge content.
    • Conduct testing before releasing the content to external testers or go live.
    • Run reports and download content as required for review and/or auditing.
    • During testing, hyper-care period or ongoing monitoring post go live, review tester/user feedback, identify issues and solution where possible and escalate issues as appropriate.
    • Identify content gaps and areas for improvement.
    • Review new or revised content for other related content that may need to be revised to ensure consistency, alignment and/or uniqueness.
    • Communicate and resolve identified issues where possible.
    • Utilize available desktop applications to automate and/or enable technology to assist TSS in delivery high quality, efficient services to their customers.
    To qualify for the role you must have
    • Bachelors degree or above from a commercial, business, HR or IT related discipline.
    • 2 to 4+ years work experience preferred in HR and/or administering content, website or applications.
    • Familiar with talent processes and technology.
    • Familiar with HTML codes.
    • Proficiency with Firm standard technology such as Windows, Internet Explorer, Outlook, SharePoint, Excel, Word, PowerPoint, Visio, VBA, SQL, etc.
    • Capable of handling interactions with a “global mindset” and collaborating in a virtual team environment.
    • Strong spoken and written English.
    Ideally, you’ll also have
    • Familiar with JSON codes is a plus.
    What working at EY GDS offers
    We offer a unique development opportunity in an international, multilingual environment. This role offers a chance to work in a globally diverse team helping our stakeholders from the TSS Service Delivery teams to standardize and improve their operations.