Oferta pracy

Knowledge Manager

Capgemini Polska Sp. z o.o.About the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired 11 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Managing the quality of the HR documentation (procedures, knowledge base articles, FAQs, etc)

  • Basic project management and self-management (working independently or leading a small team per project)

  • Executing quality assurance and continuous improvement initiatives in coordination with the quality team.

  • Checking process compliance and updating any relevant process if changes in regulations are communicated by the client

  • Participating in special projects as they may occur, depending on business needs

Our requirements

  • Overall 5+ years of experience with minimum 4 years of professional experience on similar positions (documentation, knowledge management, FAQ creation, process document content creation)

  • Experience in providing trainings

  • Experience in working in Service Desk

  • Knowledge of using any ticketing tool

  • Strong English language and communication skills

  • Good MS Excel skills

  • Proactive and positive mindset, solution-focused and able to work in a very dynamic multi-cultural changing environment;

Optional

  • Background in continuous improvement, lean, sig sigma, automation.

  • Experience in HR outsourcing

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska Sp. z o.o.

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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