Koordynator Customer Service
OTERRA POLAND sp. z o.o.
- Przyokopowa 33, Wola, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- full office work
Day to day operation in Customer Service
Provide excellent customer experience from order to delivery and post sales service
Regular contact with Customer Service colleagues across the globe
Close contact with our production plants, forwarders and other partners that are key for smooth and efficient processes
Ensure efficient and effective issues solving
Close collaboration with Oterra Global to provide support in overall operation
Build sustainable relationships with customers and business partners
Work closely with Sales team, Logistics, Finance, Demand and Planner team and Business Support to ensure smooth flow of daily operations
Act as back-up for Customer Service Team members whenever required to do so to ensure smooth flow of daily operations
Consistently meeting individual and team KPIs
Perform ad hoc task/project assigned by manager from time to time
New projects implementation and answer needs from other markets
Experience in Customer Service, Order Management or Sales Support at least 2 years
Fluent in English (both spoken and written)
Experience in SAP
Proficiency in Microsoft Office software (Excel, Word etc)
Experience in Sales Force would be an advantage
Customer-oriented attitude and preciseness
Work independently, ability to exercise effective judgement, sensitivity and creativity to changing needs and situations
Willingness to travel if required
Excellent communication and problem-solving skills
Process improvement experience would be an advantage
Must possess at least Diploma or higher, in any field
What we offer
A unique opportunity to be part of the exciting journey to make the best natural color company in the world. We offer incredible possibilities for functional growth and learning in an international environment with competent and ambitious colleagues. We have a flexible and modern way of working in a culture where we value differences, authenticity and each other.
Furthermore, we provide:
Dynamic and collaborative working environment in a trully diverse global organisation where you can make impact every day
Customer and team-oriented culture
Attractive compensation package incl. Health Insurance, Pension, Life Insurance, MyBenefit Cafeteria, funding for prescription eye glasses
Our office at Przyokopowa 33 in Warsaw is brand new and centrally located with good communication and transportation options
Join Oterra in making natural food and beverages easy, for a sustainable and healthy world.
Headquartered in Denmark, with production sites in Europe, Latin America, and the US, we’re a passionate team of over 900 team members in 30 countries worldwide, serving 120 markets globally. As the leading worldwide provider of natural colors, we offer food and beverage manufacturers an alternative to artificial colors. Food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time.
Meet your new team!
You will be joining the Customer Service team in Warsaw, Poland. The team has a regional focus and is part of a global department with colleagues from all over the world working in multiple different locations from North to South and East to West. We have an informal work style and all chip in when and where it is needed. We have a flat structure but high standards, enjoy a good laugh and a pragmatic and operational approach to supporting our Customer Service agenda. We love to learn and genuinely find our purpose and passion in doing the absolute best for our customers.
Our Customer Service team in Poland supports Oterra customers throughout Central Eastern Europe. The Customer Service Specialist works with varied tasks and has regular contact with other divisions from Sales, through Finance to Business Support and Demand & Planning to ensure the best level of service for our customers.
Our ambition is to develop and grow so we are expanding our team and looking for a new colleague who will help us support our customers and business partners across the region.