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(KYC) KYC PQC Senior Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Ensure KYC due diligence reviews are undertaken to the required quality and detail,

  • Ensure Account Openings are prepared at the highest level of quality,

  • Analyze the risk associated with the client in accordance with regulatory requirements, and escalate if necessary as per process matrix,

  • Ensure documents are indexed and loaded in the document image system that validate the risk profile for the customer,

  • Analyze the risks associated with the client from a technical perspective,

  • Provide support to Analysts, KYCs Managers and Subject Matter Experts to ensure the correct understanding of a Risk Based Approach,

  • Answer questions raised by less experienced members of the team,

  • Work effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged,

  • Work in a pressurized, time-sensitive environment.

  • Keep the quality and production KPIs on an expected level.

  • Actively seeking for simplifications, system updates.

Our requirements

  • Analytical skills in respect of a wide variety client types – financial institutions, private companies, hedge funds, funds, SPV’s and partnerships,

  • Strong interpersonal and communication skills and able to build and maintain relationships,

  • Positive ‘can do’ attitude,

  • Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder’s needs to improve customer experience and showing resilience under pressure and providing best in class solutions,

  • Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls,

  • Proven business and operational experience,

  • Experience in the Finance and Banking industry environment (e.g., fund administrator, brokerage house, custodian, investment bank, commercial legal practice etc.). Ability to build relationships by communicating, influencing and negotiating effectively with business counterparts, senior managers, consultants, technical experts across the whole department and business users,

  • Minimum 2 years of KYC experience in a financial institution (preferably bank or non-bank financial institution),

  • Fluency in English (French as asset)

  • Knowledge/understanding of factors that affect the risk rating of a customer,

  • Ability to work well under pressure with high degree of accuracy,

  • Independent way of working and time management,

  • Analytical skills in respect of a wide variety client types – financial institutions, private companies, hedge funds, funds

  • Understanding of relevant European and global regulatory frameworks is an advantage


  • AML qualification (e.g. CAMS) and or post graduate compliance degree is an advantage.

  • Knowledge of other languages (e.g. German, French, Italian, Spanish) is an asset.

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

Global Banking and Markets KYC Services Team’s objective is to provide robust client due diligence, process excellence and standardization across each KYC function.

KYC (Know Your Customer) is a GBM department which is responsible for providing centralized production and validation of customer’s data in order to support periodic reviews. Quality function is divided within KYC to ensure KYC due diligence reviews are undertaken to the required quality in line with policy and regulatory requirements.

PQC Senior Analyst is responsible for quality checks on KYC reviews including end to end model, but is also involved in additional initiatives like coaching, consultation for New Joiners or Junior Analysts.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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