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KYC Operations Subject Matter Expert with French

  • Kraków, małopolskie
  • Kierownik
  • 22.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o. o. is a part of the HSBC Group. Headquartered in London, HSBC is one of the largest banking and financial services organizations in the world. HSBC's international network comprises around 6,900 offices in over 84 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC provides a comprehensive range of financial services to around 60 million customers. We are looking for candidates for the position of:

    KYC Operations Subject Matter Expert (French)
    Ref No: CDD/KYCOSME/F/02/2018

    Main Duties:

    • Ensuring CMB KYC Operations due diligence reviews are undertaken to the required quality and detail on a timely basis,
    • Recommend/undertake further due diligence where required. Ensure a conclusion is reached with regard to risk, additional due diligence,
    • Communicate effectively and ability to lead discussions regarding complex queries with Quality function, RQA, Compliance, RM or Middle Office contacts,
    • To provide support and coaching to the CMB KYC Operations Teams on interpretation of the guidance,
    • Undertake reviews of extended due diligence to assess risk. Provide comments and help the Analyst/Quality function escalate to frontline for agreement and approval,
    • Perform research via internal and external sources, gather and analyse documentation in accordance with local regulatory requirements,
    • Supporting CMB Operations Team in updating Existing to Bank (ETB) CDD profiles in accordance with the Group Policy,
    • Supporting CMB KYC Operations Analysts and Quality Function in producing timely, high quality ETB CDD profiles and address quality issues,
    • To have a good understanding of the CMB Policy, Line of Business procedures and Template guidance documents,
    • Work with the CMB KYC Operations Analysts and Team Leaders to ensure timely completion of profiles and prioritise workload to meet objectives of the KYC Operations Management,
    • Ability to support new joiners by designing and delivering training for Production teams and buddy training for new SMEs,
    • Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed out,
    • Understand and comply with internal control standards with no breaches of regulatory requirements complete.


    • Excellent communication skills – Written & Verbal  (English and French),
    • Familiarity with CMB Line of Business Procedures,
    • Minimum 2-3 years KYC Operations Analyst/QC experience with a financial institution or equivalent detailed process, ideally in a regulated business or legal practice,
    • Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls,
    • Proven business and operational experience,
    • Positive ‘can do’ attitude,
    • Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions,
    • Good knowledge of a wide variety client types, NBFI’s, Trusts, Foundations, Embassies, Government and State Owned bodies along with the wide range, and complex variety, of fund/corporate structures,
    • Ability to build relationships by communicating and working effectively with consultants, technical experts, other SMEs across the whole department, compliance and business users,
    • Ability to work well under pressure with high degree of accuracy,
    • Capability to quickly learn new jurisdiction policies and guidance, and confidence in communication of these,
    • Flexibility Excellent knowledge and understanding of technology related applications like CDD review tool, RDC, Qlikview, etc. Ability to transfer this knowledge to production staff,
    • Microsoft Word, Excel, Power Point skills required,
    • Ability to perform production impact analysis and gap analysis on all the new regulatory and policy requirements or changes,
    • Ability to challenge Policy and FCC on compliance and regulatory related matters,
    • Analytical skills in respect of a wide variety document types,
    • Interpersonal skills and ability to build and maintain relationships.
    • Good level of English - min B2,
    • Good level of French – min B2,
    • Flexibility in working hours.

    We offer: 

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    All current positions are available on: www.hsbcservicedelivery.com

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data by HSBC Service Delivery (Polska) Sp. z o.o., in accordance with the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 will be considered.