Oferta pracy

KYC QA Senior Analyst

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • senior specialist (Senior)

Citi Poland

Prosta 36



Your responsibilities

  • Responsible for quality check of documentation, KYC profile review and respective approvals. Demonstrates high level of diligence, motivation and organizational skills.

  • Focuses on timely and accurate delivery of all KYC approvals, as well as delivering superior customer service and resolution of customer issues.

  • Determines new work procedures, analyses complex and variable issues with significant departmental impact.

  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.

  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.

  • Establishes and maintains close working relationship with business stakeholders and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.

  • Ensures a strong and robust processing environment with effective controls.

  • Acts as SME to senior stakeholders and /or other team members.

Our requirements

  • 4-6 years of experience in KYC Client Onboarding (maker/checker)

  • Demonstrates interpersonal skills, pro-active team player but also able to work independently

  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple processes in a challenging environment.

  • Fast learner, strong attention to detail, and willingness to go extra mile.

  • Consistently demonstrates clear and concise written and verbal communication skills in English

  • Proficient in handling urgent cases and capable of managing client and internal team expectations.

  • Bachelor’s/University degree or equivalent experience

What we offer

  • Opportunity for professional development with access to unlimited number of various trainings

  • Excellent global career growth opportunities

  • Attractive benefits package (Medicover, Multisport, private pension plan, life insurance etc.)

  • Possibility to work remotely

  • International and multicultural work environment with opportunity to use English every day

  • Prestigious office location in center of Warsaw (next to Rondo Daszyńskiego)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • retirement pension plan

  • extra social benefits

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.