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KYC QC Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Ensure KYC due diligence reviews are undertaken to the required quality and detail,

  • Ensure Account Openings are prepared at the highest level of quality,

  • Analyze provided documents from risk, anti-money laundering and sanctions perspective

  • Analyze the risk associated with the client in accordance with regulatory requirements, and escalate if necessary as per process matrix,

  • Analyze the risks associated with the client from a technical perspective,

  • Work effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged,

  • Work in a time-sensitive environment.

  • Keep the quality and production expectations on a high level.

  • Actively seeking for simplifications, system updates.

Our requirements

  • Analytical skills in respect of dealing with wide variety of documents

  • Strong interpersonal and communication skills and able to build and maintain relationships,

  • Positive ‘can do’ attitude,

  • Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder’s needs to improve customer experience,

  • Ability to build relationships by communicating, influencing and negotiating effectively with business counterparts, managers, consultants, technical experts across the whole department and business users,

  • Fluency in English (speaking & writing)

  • Knowledge/understanding of factors that affect the risk rating of a customer,

  • Ability to work well under pressure with high degree of accuracy,

  • Independent way of working and time management.


  • Understanding of relevant European and global regulatory frameworks is an advantage

  • Experience in the Finance and Banking industry environment is an advantage

  • Knowledge of other languages (e.g. German, French, Italian, Spanish) is an asset

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees paid by the employer

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

Global Banking and Markets KYC Services Team’s objective is to provide robust client due diligence, process excellence and standardization across each KYC function.

KYC (Know Your Customer) is a department which is responsible for providing centralized production and validation of customer’s data in order to support accurately risk rate HSBC customers. Quality function is installed within KYC to ensure KYC due diligence reviews are undertaken to the required quality in line with policy and regulatory requirements.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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