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L1 Security Support Engineer

CSS Corp Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 21 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Expected

  • Windows Server

  • Active Directory

  • Cybersecurity

Optional

  • Virtualization

  • Cloud concepts

Operating system

Your responsibilities

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.

  • Represent the customer to ensure serviceability and product quality issues are being

  • tracked, prioritized, resolved, and incorporated into the product release cycle.

  • Assist customers in the triaging and troubleshooting of Cybereason products

  • Track and monitor all support cases to ensure timely resolution and follow-up.

  • Engage with Tier 2 support and escalate the cases in a timely manner

  • Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine.

  • Escalate critical customer situations to the appropriate level of management.

  • Communicate technical issues to support teams and to Cybereason always

Our requirements

  • 1 + Years in enterprise endpoint security or technical assistance center support

  • Basic understanding about security concepts

  • Strong understanding in Windows

  • Basic understanding about Windows servers & Active directory concepts is an added advantage.

  • Basic knowledge in Virtualization and Cloud Concepts is an added advantage.

  • Excellent Written & Verbal communication skills

  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours.

This is how we organize our work

Team size

  • 6

This is how we work

  • in house
  • at the client's site

Team members

  • cybersecurity specialist

What we offer

  • full time employment and competitive salary

  • international environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • Christmas Bonus

CSS Corp Sp. z o.o.

CSS CORP is a part of global information and communication technologycompany. We strongly believe our people are the reason for our success. Discoverthe idea of SMALLPORATION and become a member of our team!

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