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L1 Security Support Engineer
CSS Corp Sp. z o.o.
Wrocław
Wrocław, Lower Silesia- offer expired 19 days ago
- contract of employment
- full-time
- specialist (Mid / Regular), senior specialist (Senior)
- home office work, hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Technologies we use
Expected
Windows Server
Active Directory
Cybersecurity
Optional
Virtualization
Cloud concepts
Operating system
Your responsibilities
Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
Represent the customer to ensure serviceability and product quality issues are being
tracked, prioritized, resolved, and incorporated into the product release cycle.
Assist customers in the triaging and troubleshooting of Cybereason products
Track and monitor all support cases to ensure timely resolution and follow-up.
Engage with Tier 2 support and escalate the cases in a timely manner
Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine.
Escalate critical customer situations to the appropriate level of management.
Communicate technical issues to support teams and to Cybereason always
Our requirements
1 + Years in enterprise endpoint security or technical assistance center support
Basic understanding about security concepts
Strong understanding in Windows
Basic understanding about Windows servers & Active directory concepts is an added advantage.
Basic knowledge in Virtualization and Cloud Concepts is an added advantage.
Excellent Written & Verbal communication skills
Ability to work a day shift with flexibility for on-call rotation a few times a month after hours.
This is how we organize our work
Team size
- 6
This is how we work
- in house
- at the client's site
Team members
- cybersecurity specialist
What we offer
full time employment and competitive salary
international environment
Benefits
private medical care
life insurance
remote work opportunities
integration events
Christmas Bonus
CSS Corp Sp. z o.o.
CSS CORP is a part of global information and communication technologycompany. We strongly believe our people are the reason for our success. Discoverthe idea of SMALLPORATION and become a member of our team!