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Aktualne oferty pracodawcyL1 Security Support
Experis
Wrocław, dolnośląskie
- ogłoszenie wygasło rok temu
- Młodszy specjalista (Junior)
- praca zdalna
- rekrutacja zdalna
L1 Security SupportNumer ref.: LSS/109/ANO
Duties:
- Troubleshoot all Level 1 support from the EMEA region & First response for US customers
- Provide customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the triaging and troubleshooting of Client’s products
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Engage with Tier 2 support and escalate the cases in a timely manner
Requirements:
- 1 year of experience
- Basic understanding about security concepts
- Strong understanding in Windows
- Very good Written & Verbal English communication skills
- Basic understanding about Windows servers & Active directory concepts
- Basic knowledge in Virtualization and Cloud Concepts is an added advantage
- Basic Knowledge of Linux
- Ability to work in a shift system
Offer:
- Ability to work in an international enviroment cloesly contected to cybersecurity concepts
- Remote work
- Private medical care
- Life insurance
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.
Ogłoszenie archiwalne