L1 Security Support


  • Wrocław, dolnośląskie

  • ogłoszenie wygasło rok temu
  • Młodszy specjalista (Junior)
  • praca zdalna
  • rekrutacja zdalna
L1 Security SupportNumer ref.: LSS/109/ANO


  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers
  • Provide customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
  • Assist customers in the triaging and troubleshooting of Client’s products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner


  • 1 year of experience
  • Basic understanding about security concepts
  • Strong understanding in Windows
  • Very good Written & Verbal English communication skills
  • Basic understanding about Windows servers & Active directory concepts
  • Basic knowledge in Virtualization and Cloud Concepts is an added advantage
  • Basic Knowledge of Linux
  • Ability to work in a shift system


  • Ability to work in an international enviroment cloesly contected to cybersecurity concepts
  • Remote work
  • Private medical care
  • Life insurance
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Ogłoszenie archiwalne