Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

L1 Service Desk Analyst with German

Infosys Poland Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.

  • Update incidents with detailed and relevant information in a timely and effective manner;

  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;

  • Escalate an incident or troubleshoot tickets according to the company escalation processes;

  • Ensure Customer Service Level Agreements are met or exceeded;

  • Respond to customer enquiries in a timely and efficient manner;

  • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format

  • Execute transactions as per prescribed guidelines and timelines

  • Ensure customer/user confidentiality and data protection at all times

Our requirements

  • Knowledge of English and German at C1 level

  • Min. 1 year' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite

  • Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)

  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

  • Intermediate knowledge of Network collaborations & VPN T/S

  • Basic networking knowledge

What we offer

  • Working for prestige Client

  • Internal training program

  • Great atmosphere

  • Opportunity to take part in international projects and gain experience with various businesses

  • Rotation shift within: 6:30-18:30

  • Set of social benefits to choose from

  • Opportunity to develop your career!


  • private medical care

  • life insurance

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Multisport card

  • Christmas bonus

  • semi-annual bonus

  • training and courses

Recruitment stages

CV analysis


Call with the Recruiter


Tests/Language verification


Video interview


Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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