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L2 Customer Support Architect - Remote Work

  • opolskie
  • Specjalista
  • 2019-05-31

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    L2 Customer Support Architect ($60K/year) - Remote Work
    Pipeline: 3330
    "Crossover, the world’s largest #remotework company is looking for exceptional IT professionals who want to work for a support team, unlike any other support organization. We offer long-term, full-time roles in 100% #remotejobs working with the best talent from around the world. L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets for a portfolio of more than 100 different Cloud-based Saas products.
    You are part of a team responsible for ensuring the highest quality of customer service by using the latest technologies and toolsets. L2 Customer Support Architects combine technical acumen with their exceptional verbal and written communication skills. They strive for high-quality scores by working through complex issues and challenges that come with solving support issues. Apply now to start your long-term career path with us and shape the #futureofwork.

    Key Responsibilities:


    As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:

    • Deliver a world-class experience in each ticket interaction providing in-depth technical support
    • Continuously learn to support multiple products across multiple technologies.
    • Meet and exceed weekly production and quality goals.
    • Solve customer issues that L1 Customer Support Engineers could not solve

    Candidate Requirements

    To excel in this position you will need to:
    • Have a degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
    • Have perfect spoken and written English
    • +2 years as a front-line agent supporting software products
    • +5 years in a technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator"