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L2 Customer Support Architect - Remote Work

  • wielkopolskie
  • Specjalista
  • 26.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    L2 Customer Support Architect ($60K/year) - Remote Work
    Pipeline: 3330
    We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.
     
    L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.

    To excel in this position you will need to:

    • Have a degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
    • Have perfect spoken and written English
    • +2 years as a front-line agent supporting software products
    • +5 years in a technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator
    • Be able to document solutions
    • Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues