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L2 End User Support Engineer

  • Katowice, śląskie pokaż mapę
  • Specjalista
  • 27.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.


    For our Global Service Desk Team we are seeking the following:

    L2 End User Support Engineer
    Workplace: Katowice

    Your tasks:

    • Providing 2nd line support for an international customer
    • Troubleshooting and configuring Office applications
    • Liaising with users from different departments
    • Finding solution for problems around applications
    • Analysing and solving problems
    • Escalation of major problems to 3rd line support
    • Maintaining positive relations with our customers

    Our requirements:

    • Excellent knowledge of English language
    • Knowledge about remote support users
    • Knowledge about troubleshooting users problems and Windows troubleshooting
    • Problem solving oriented with strong communication skills
    • Ability to work under pressure
    • Ability to multitask
    • Open to gaining new knowledge and skills

    Your benefits:

    • Stable, independent work in an international, flexible and open company
    • Interesting international projects and possibility of being part of a worldwide SDA Team
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language training
    • A package of co-funded benefits: Multisport Card, private health care, life insurance

    Would you like to join our team? Please send your CV in English: 

    Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”