L2 Support Consultant

CPL Jobs Sp. z o.o. to część międzynarodowej grupy CPL Resources, notowanej na irlandzkiej i angielskiej giełdzie papierów wartościowych. Działalność rozpoczęliśmy w 1989 roku, w Irlandii. Od 2006 roku działamy na rynku ogólnopolskim. Ponad 20 lat doświadczenia w rekrutacji sprawiło, że CPL Jobs może zaoferować swoim Klientom i Kandydatom wsparcie na każdym etapie procesu rekrutacyjnego. W naszych kontaktach z kandydatami stawiamy na długofalowe relacje. Zapewniamy stały dostęp do informacji o najciekawszych projektach na rynku, doradzamy też w kwestii rozwoju kariery i wyboru optymalnego typu zatrudnienia.

For the Wroclaw branch of our London-based client, a fast-growing global Fintech company, we are looking for people to join the IT Support team to support users of financial applications:

L2 Support Consultant

Benefits:

· Competitive Salary

· Profit related bonus

· Ability to purchase company shares on preferential terms

· Private healthcare (for employee and family)

· Life and disability insurance

· Social Fund (multisport card, gift card for Christmas & Easter)

· English lessons during working hours

· Training budget

· Chillout room, board games, PS4

· Fresh fruits, tea and coffee

· Work from home options

· Flexible working hours

· Social Committee activities

The key responsibilities are:

· Providing an advanced level of functional and technical support to company's customers regarding the company’s product portfolio.

· Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests.

· Maintaining a high level of client satisfaction.

· Obtaining detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques.

· Replicating, investigating, and diagnosing issues.

· Analyzing log files using standard debugging concepts.

· Working closely with internal company's teams on escalated functional and technical issues, and product roadmap changes.

· Documenting issues for further diagnostic of root cause isolation when needed.

· Providing client reports and attend client review meetings.

· Gathering and presenting client insights to teams across company while adhering to processes that ensure consistent and repeatable results.