Law Enforcement Liaison

MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.
MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.
Whether it’s through the MoneyGram mobile app, MoneyGram.com, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.
MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.

Law Enforcement Liaison Numer ref.: 135344

The Law Enforcement Liaison is responsible for intaking and responding to inquiries from law enforcement or judicial officials globally. This requires working directly with law enforcement and/or judicial officials  to clarify and/or negotiate requests, ability to conduct consistent and accurate searches of multiple systems and/or repositories to gather and produce any and all responsive records,  drafting professional and comprehensive response letters, completing required escalations and/or negotiations, and ensuring responses are made within departmental SLAs and/or by the required due date.  The role is also responsible for assisting with departmental initiatives such as technology improvement, cross training, and streamlining initiatives. This individual will also appear as MoneyGram’s records custodian representative in court as needed.  We are particularly keen to hear from Greek speakers for this role.

Primary Responsibilities

• Responds to global law enforcement requests, requiring in depth knowledge of differing types of law enforcement requests, ensuring only the specific information requested is provided within legal and regulatory requirements of the region, identifying needed escalations to Management and/or Legal, product and regulatory knowledge, identifying when negotiation and/or clarification is warranted and working with law enforcement and/or judicial official to clarify scope.
• Provides guidance to law enforcement and judicial officials telephonically or by way of e-mail; contacts law enforcement or judicial official to clarify and negotiate requests to provide only the information that is necessary to assist law enforcement in their investigation and within the scope of a given request; provides guidance to ensure that the requestor understands any and all application regulatory and/or privacy laws, what information MoneyGram maintains in the ordinary course of business, and guidance on how to request such records.
• Promptly fields incoming calls and emails from the law enforcement or judicial officials and professionally provide accurate information which requires a wide breadth of knowledge about MoneyGram’s products, operations, and/or processes.