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Law Enforcement Liaison



Konstruktorska 13


MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.
MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.
Whether it’s through the MoneyGram mobile app,, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.
MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.
Law Enforcement Liaison Numer ref.: 135344
The Law Enforcement Liaison is responsible for intaking and responding to inquiries from law enforcement or judicial officials globally. This requires working directly with law enforcement and/or judicial officials  to clarify and/or negotiate requests, ability to conduct consistent and accurate searches of multiple systems and/or repositories to gather and produce any and all responsive records,  drafting professional and comprehensive response letters, completing required escalations and/or negotiations, and ensuring responses are made within departmental SLAs and/or by the required due date.  The role is also responsible for assisting with departmental initiatives such as technology improvement, cross training, and streamlining initiatives. This individual will also appear as MoneyGram’s records custodian representative in court as needed.  We are particularly keen to hear from Greek speakers for this role.

Primary Responsibilities
  • Responds to global law enforcement requests, requiring in depth knowledge of differing types of law enforcement requests, ensuring only the specific information requested is provided within legal and regulatory requirements of the region, identifying needed escalations to Management and/or Legal, product and regulatory knowledge, identifying when negotiation and/or clarification is warranted and working with law enforcement and/or judicial official to clarify scope.
  • Provides guidance to law enforcement and judicial officials telephonically or by way of e-mail; contacts law enforcement or judicial official to clarify and negotiate requests to provide only the information that is necessary to assist law enforcement in their investigation and within the scope of a given request; provides guidance to ensure that the requestor understands any and all application regulatory and/or privacy laws, what information MoneyGram maintains in the ordinary course of business, and guidance on how to request such records.
  • Promptly fields incoming calls and emails from the law enforcement or judicial officials and professionally provide accurate information which requires a wide breadth of knowledge about MoneyGram’s products, operations, and/or processes.
  • Bachelor’s in business, law enforcement, legal studies or a related field or the equivalent in related experience.
  • Business relevant certifications such as CAMS, CFE, etc. (Preferred)
  • 2 – 4 years of working in fraud, investigations, law enforcement or compliance work or a related area in banking or financial services environment (Required).
  • Law enforcement, loss prevention/fraud, or money laundering compliance background with knowledge of mandates, operations and policies of law enforcement organizations (Required).
  • Experience working with highly confidential information (Required).
  • Proficient in most Microsoft Office applications: Word and Excel (Required); Access (Preferred).
Essential Skills
  • Demonstrated professional written and verbal communication skills.  Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels in the organization and with law enforcement and court houses (Required).
  • Strong organization skills demonstrated through good time management, record keeping and follow-up (Required).
  • Demonstrated ability to work successfully in a fast paced, deadline driven culture (Required).
  • Ability to identify when escalation is necessary (Required).
  • Demonstrated analytical skills – ability to find, evaluate risk-based information from internal and external sources, along with what is provided by the requestor and make sound decisions (Required).
  • Ability to work in a collaborative team environment (Required).
  • Experience communicating effectively with a culturally diverse client group (Preferred).
  • Experience in public speaking (Preferred).
  • Ability to exhibit strong accountability of personal responsibilities including meeting deadlines and keeping personal calendar current (Required).
  • Ability to build and maintain interdepartmental and external partnerships (Required).
  • Ability to work independently, prioritizing workload with competing deadlines. (Required)
  • Bilingual (Required): Greek and English are preferred languages. Any other languages would be useful.
Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
  1. You become part of our open and truly multinational      environment.
  2. Your voice matters.
  3. Build your career and continue your growth within      different teams.
  4. Focus on continuous      learning.
  5. Get involved in charitable activities.
  6. Take care of your health and good physical      condition!
  7. Earn extra money.
  8. Prepare for a secure retirement.
  9. Find support when you need it.
  10. Send money for free!

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