Oferta pracy

Lead Client Service Representative

Brown Brothers HarrimanAbout the company

Brown Brothers Harriman

Stanisława Klimeckiego 1

Kraków

Your responsibilities

  • Work independently to respond to all client inquiries on a daily basis including the most complex and escalated issues and own resolution.

  • Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients.

  • Maintain a strong knowledge of BBH departments, systems and services across all products and businesses.

  • Introduce and familiarize clients to new technology, automation tools and BBH Worldview systems.

  • Participate in client conversions and special projects as required.

  • Maintain a strong knowledge of industry initiatives to help anticipate future client requests.

  • Adhere to and assist in implementing all risk policies and procedures.

  • Monitor receipt of all client documentation.

  • Review and ensure collection of client invoice.

Our requirements

  • BA or BS degree.

  • At least 4 years of global custody and/or financial services industry experience.

  • Strong English skills.

  • Project management skills and experience.

  • Excellent written and verbal communication skills.

  • Excellent problem solving skills.

What we offer

  • A collaborative environment that enables you to step outside your role to add value wherever you can.

  • Direct access to clients, information and experts across all business areas around the world

  • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.

  • A culture of inclusion that values each employee’s unique perspective.

  • Employment stability with indefinite contract from day one.

  • High-quality benefits program emphasizing good health, financial security, and peace of mind.

  • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.

  • Volunteer opportunities to give back to your community and help transform the lives of others.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

Brown Brothers Harriman

Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 18 cities throughout North America, Europe and Asia.

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This job is a senior position and technical resource within the Client Service Team that works independently to service relationships to ensure an exceptional level of client service is met. This role supports clients under less direction from the Client Service Team Leader, works on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members.

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

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