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Lead Digital Analyst (Digital)

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 27.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Lead Digital Analyst (Digital)
    Location: Kraków
    Ref No: HTK/DIGITAL/LDA/07/2018
    The Lead Digital Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Lead Digital Analysts are involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.
    The role requires leadership of detailed analysis to drive out business requirements and translate complex concepts into engaging digital propositions that are aligned to Global Digital strategies. Lead Analysts collaborate with Digital Product Owners and other Digital teams as well as external skateholders to deliver customer-centric journeys, supporting entities globally.
    Lead Digital Analysts also play an important role in contributing to the development of a high perfomance Digital Analysis discipline through support and coaching.

    Key Accountabilities:

    • Leading requirements activity to facilitate elaboration of customer and business user stories.
    • Bridging the gap between SMEs from products, propositions, markets, business and delivery teams.
    • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
    • Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
    • Leading, supporting and coaching Digital Analysts which may involve line management responsibilites.
    • Leadership accountability for recruitment, onboarding, development and as required, performance management for Digital Analysts working across HDS
    • Accountable for leading customer and business requirements activity for digital products.
    • Contributes to creation/evolution of Digital Product roadmap development in conjunction with Product Owner/Digital Product Manager
    • Work with Product Owner/Digital Product Manager and Pod/Scrum team members to generate ideas and shape outcomes
    • Lead creation of business and technical epics and writing user stories with robust acceptance criteria using BDD/TDD
    • Support the Product Owner/Digital Product Manager to manage and prioritise Product backlog
    • Lead in-depth analysis of customer journeys and functionality to support effective solution design and ensuring digital deliverables are customer ready
    • Leads planning activity across the Requirements management within Agile environment to optimize use of resources
    • Helps define and track metrics and KPIs for the digital product


    • Very strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations, e.g. risk.
    • Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions/markets
    • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
    • Experience of User Centred Design methodology
    • Leadership experience in Scaled Agile/Agile, process improvement and LEAN thinking environment
    • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
    • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
    • Experience of relevant systems e.g. JIRA, Confluence, APIs, AEM
    • Ability to lead and influence
    • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
    • Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.




    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]